Known Issues 编辑

Citrix Analytics for Security has the following known issues:

• In Self-service search for Apps and Desktops, for Session.Logon and Session.end user events, the App-Name dimension in search queries is populated with Delivery Group names rather than the name of the application or desktop launched, which can be misleading to administrators. The App-Name dimension is more useful for queries on App.Start/App.End events, as it points to the applications which are being launched. For more details, refer Self-service search for Apps and Desktops. [CAS-67968]

• The actions are failing for the On-premises Citrix Apps and Desktop deployments where the Citrix Apps and Desktop version > 1912. This issue has been seen in both the manual and policy-based actions. [CAS-69098]

• User events from the Secure Private Access service after 4th April 2022 and up to end of May 2022 might not be available in your Citrix Analytics tenants. [CAS-66897]

• For a few users, Citrix Content Collaboration service is not discovered on Citrix Analytics even after having a valid subscription for the service. Therefore, on the Data Sources page, the users can’t view the Content Collaboration site card. [CAS-63093]

• If your organization is onboarded to Citrix Cloud in the Asia Pacific South home region, the Content Collaboration events are not visible in your Citrix Analytics tenants. [CAS-62317]

Workaround:

To view the Content Collaboration events, do the following:

1. On your Citrix Cloud account, select the menu icon.

   

2. Select Workspace Configuration.

   

3. In the Workspace Configuration page, select Service Integrations.

   

4. For the Content Collaboration service, select the menu icon and select Enable.

   

• Few versions of the Citrix Workspace app and Citrix Receiver client do not send specific events to Citrix Analytics. Therefore, Citrix Analytics cannot provide insights and generate risk indicators for these events. [CAS-16151]

  The following table lists the events and its transmission states:

  • Yes- The event is transmitted from the client to Citrix Analytics.
  • No- The event is not transmitted from the client to Citrix Analytics.
  • NA- The event is not applicable for the client version.

  Event	Workspace app for Windows 1907 or later	Workspace app for Mac 1910.2 or later	Workspace app for Linux 2006 or later	Workspace app for Android-Latest version available in Google Play	Workspace app for iOS-Latest version available in Apple App Store	Workspace app for Chrome-Latest version available in Chrome Web Store	Workspace app for HTML5 2007 or later
  Account Logon	Yes	Yes	Yes	Yes	Yes	No	No
  Session Logon	Yes	Yes	Yes	Yes	Yes	Yes	Yes
  Session Launch	Yes	Yes	Yes	Yes	Yes	Yes	Yes
  Session End	Yes	Yes	Yes	Yes	Yes	Yes	Yes
  App Start	Yes	Yes	Yes	No	Yes	Yes	Yes
  App End	Yes	Yes	Yes	No	Yes	Yes	Yes
  File Download	Yes	Yes	Yes	No	No	Yes	Yes
  Printing	No	Yes	Yes	No	No	Yes	Yes
  SaaS App Launch	Yes	Yes	No	No	No	No	No
  SaaS App End	Yes	Yes	No	No	No	No	No
  SaaS App URL Navigation	Yes	Yes	No	No	No	No	No
  SaaS App Clipboard Access	Yes	Yes	No	No	No	No	No
  SaaS App File Download	Yes	Yes	No	No	No	No	No
  SaaS App File Print	Yes	Yes	No	No	No	No	No

  Based on the event transmission state, you might encounter the following issues:

  • When users connect to their Citrix Virtual Apps and Desktops or Citrix DaaS using the clients, the users might not get discovered in Citrix Analytics until they perform an event (activity) that is supported. For example, consider two user events - App Start and SaaS App Launch. A user who is using Citrix Workspace app for iOS, Citrix Analytics receives the App Start event but not the SaaS App Launch event. So, when the user launches any virtual apps, the App Start event is transmitted to Citrix Analytics and the user is discovered. But if the user launches a SaaS app, Citrix Analytics does not receive the SaaS App Launch event and the user is not discovered. For information on discovered users, see Discovered users.

  • Events marked as No on the table do not appear on the self-service search page. For information on how to use the self-service page, see About self-service search.

  • The Self-service search for Apps and Desktops page displays multiple app start and app end events when virtual apps are launched only once. This issue occurs on Citrix Workspace app for Linux client versions. [CAS-36236]

  • Citrix Workspace app for Linux fails to send printing events to Citrix Analytics when apps and desktops are opened through a web browser and launched from ICA on the native client. [CAS-36238]

  To get the maximum benefits of Analytics, Citrix recommends the following:

  • Windows user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Windows 1907 or later.

  • Mac user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Mac 1910.2 or later.

  Note For more information on the lifecycle dates and lifecycle phases (General Availability, End of Maintenance, and End of Life) of Citrix Workspace app and Citrix Receiver on all platforms, see Lifecycle Milestones for Citrix Workspace app & Citrix Receiver.