Citrix Scout 编辑

Introduction

Citrix Scout collects diagnostics and runs health checks. You can use the results to maintain your Citrix Virtual Apps and Desktops deployment. Citrix offers comprehensive, automated analysis of diagnostics collections through Citrix Insight Services. You can also use Scout to troubleshoot issues, on your own or with Citrix Support guidance.

You can upload collection files to Citrix for analysis and guidance from Citrix Support. Or, you can save a collection locally for your own review, and then later upload the collection file to Citrix for analysis.

Scout offers the following procedures:

• Collect: Runs a one-time diagnostics collection on machines you select in a site. You can then either upload the file to Citrix or save it locally.
• Trace & Reproduce: Starts a manual trace on the machines you select. Then you re-create issues on those machines. After re-creating the issue, the trace is stopped. Scout then collects other diagnostics and uploads the file to Citrix, or saves the file locally.
• Schedule: Schedules diagnostics collections to occur daily or weekly at a specified time on the machines you select. The file is automatically uploaded to Citrix.
• Health Check: Runs checks that gauge the health and availability of the site and its components. You can run health checks for Delivery Controllers, Virtual Delivery Agents (VDAs), StoreFront servers, and Citrix License Servers. If issues are found during the checks, Scout provides a detailed report. Each time Scout starts, it checks for updated health check scripts. If new versions are available, Scout downloads them automatically, for use the next time health checks are run.

Note:

The Trace & Reproduce, Schedule, and Health Check procedures are currently not available for Linux VDA.

The graphical interface described in this article is the primary way to use Scout. Alternatively, you can use PowerShell to configure one-time or scheduled diagnostic collections and uploads. See Call Home.

Where to run Scout:

• In an on-premises deployment, run Scout from a Delivery Controller to capture diagnostics or run checks on one or more Virtual Delivery Agents (VDAs), Delivery Controllers, StoreFront servers, and License Servers. You can also run Scout from a VDA to collect local diagnostics.
• In a Citrix Cloud environment that uses Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), run Scout from a VDA to collect local diagnostics.

The log for the Scout application is stored in C:\ProgramData\Citrix\TelemetryService\ScoutUI.log. This file can be used for troubleshooting.

View a demonstration of Citrix Scout.