Set up Citrix Optimization Pack for Azure Virtual Desktop for Citrix Service Providers

This article describes how Citrix Service Providers (CSPs) can set up Citrix Optimization Pack for Azure Virtual Desktop for customers (tenants) in Citrix Cloud.

For an overview of the features available for Citrix Partners, see Citrix Cloud for Partners
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Requirements

• You are a CSP partner
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• You have a Citrix Cloud account.
• You have a subscription to Citrix Optimization Pack for Azure Virtual Desktop.

Limitations

• Customer name changes can take up to 24 hours to apply across all interfaces.
• The email address that you use to create a customer must be unique.

Add a customer

1. Sign in to Citrix Cloud with your CSP credentials. Click Customers in the upper left menu.

2. From the Customer dashboard, click Invite or Add. Provide the required information.

   If the customer does not have a Citrix Cloud account, adding the customer creates a customer account. Adding the customer also automatically adds you as a full access administrator of that customer’s account.

3. If the customer has a Citrix Cloud account:

   1. A Citrix Cloud URL displays, which you copy and send to the customer. For details of this process, see Inviting a customer to connect
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   2. The customer must add you as a full access administrator to their account. See Add administrators to a Citrix Cloud account
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Add Citrix Optimization Pack for Azure Virtual Desktop to a customer

1. Sign in to Citrix Cloud with your CSP credentials. Click Customers in the upper left menu.
2. From the Customer dashboard, select Add Service in the ellipsis menu for the customer.
3. In Select a Service to Add, click Citrix Optimization Pack for Azure Virtual Desktop.
4. Click Continue.

After you complete this procedure, the customer is onboarded to your Citrix Optimization Pack for Azure Virtual Desktop subscription.

When the onboarding completes, a new customer is created automatically in Citrix Optimization Pack for Azure Virtual Desktop.

Add an administrator with restricted access

1. Sign in to Citrix Cloud with your CSP credentials. Click Customers in the upper left menu.
2. From the Customer dashboard, select Identity and Access Management in the upper left menu.
3. On the Administrators tab, click Add Administrators From and then select Citrix Identity.
4. Type the email address of the person you’re adding as an administrator and then click Invite.
5. Configure the appropriate access permissions for the administrator. We recommend selecting Custom access, unless you want the administrator to have management control of Citrix Cloud and all subscribed services.
6. Select one or more role and scope pairs for Citrix Optimization Pack for Azure Virtual Desktop, as needed.
7. When you’re done, click Send Invite.

When the administrator accepts the invitation, they have the access that you assigned.

Edit delegated administration permissions for administrators

1. Sign in to Citrix Cloud with your CSP credentials. Click Customers in the upper left menu.
2. From the Customer dashboard, select Identity and Access Management in the upper left menu.
3. On the Administrators tab, select Edit Access from the ellipsis menu for the administrator.
4. Select or clear the role and scope pairs for the service, as needed. Be sure to enable only entries that contain the unique scope that was created for the customer.
5. Click Save.