Plan your deployment

Connectivity requirements

Session Recording cloud client

The Session Recording cloud client requires access to the following addresses:

• https://*.citrixworkspacesapi.net (provides access to Citrix Cloud APIs that the services use)
• https://*.cloud.com (provides access to the Citrix Cloud sign-in interface)
• https://*.blob.core.windows.net (provides access to Azure Blob Storage, which stores updates for Citrix Cloud Connector)
• https://*.servicebus.windows.net (provides access to Azure Service Bus, which is used for logging and for the Active Directory agent)

Ports

Proxy

You can set up a proxy when installing the Session Recording cloud client. For more information, see Connect Session Recording servers.

Increase the transport packet size

1. Locate the Web configuration file under <Session Recording installation path>/WebSocketServer.
2. Open the Web configuration file.

3. Edit the BlockSizeMultiple value.

   The default value is 1 (4 KB). We recommend you set the value to 8 (32 KB).

   

Install certificates in IIS

Add an SSL binding in IIS so that:

• The Session Recording servers can connect to Citrix Cloud properly.
• You can use HTTPS to access the player.

For more information, see step 1 of HTTPS configuration.

Switch to web streaming service version 2.0

A fresh installation of Session Recording 2103 and later connects your web browser to the web streaming service hosted in IIS when you access the player. The web streaming service hosted in IIS is versioned 2.0, as indicated by WebSocketServerVersion under HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server.

An upgrade installation from an earlier version to Session Recording 2103 and later connects your web browser to the Python‑based web streaming service, which is versioned 1.0. To connect to the web streaming service hosted in IIS, run the <Session Recording Server installation path>\Bin\SsRecUtils.exe ‑enablestreamingservice command.