Customer data management

Data collection

The Session Recording service collects three types of customer data to Citrix Cloud:

• Logs collected from the Session Recording service console and from the Session Recording infrastructure services
• The Session Recording service configurations and policies defined by administrators
• Statistics associated with Session Recording servers

Data control and storage

Log files. All log files are sent to Splunk.

Session Recording service configurations and policies. All the configurations and policies you configure are saved and stored in the SQL Server database of your on-premises deployment.

Statistics associated with Session Recording servers. All statistics associated with Session Recording servers are saved and stored in the back-end Azure database. They are not accessible to customers.

Data retention

The customer data associated with the Session Recording service is retained by Citrix. Retention periods differ for different types of data:

• Log files are retained for 90 days by default and deleted thereafter. Retaining those log files for a custom time period is not supported.
• Statistics associated with Session Recording servers are retained for 90 days by default and deleted thereafter.