Configure Citrix Customer Experience Improvement Program (CEIP)

When you participate in the Citrix Customer Experience Improvement Program (CEIP)
, anonymous configuration and usage data is collected and sent to Citrix. The data helps improve the product quality and performance. In addition, a copy of the anonymous data is sent to Google Analytics for fast and efficient analysis.

Settings

CEIP setting

By default, you automatically participate in CEIP when you install Session Recording. The first upload of data occurs approximately seven days after you install Session Recording. To unsubscribe from CEIP, do the following:

1. Log on to the machine hosting the Session Recording server.
2. From the Start menu, choose Session Recording Server Properties.
3. In Session Recording Server Properties, click the CEIP tab.
4. Clear the Participate in the Customer Experience Improvement Program check box.

5. Restart the Citrix Session Recording Analytics Service to make the setting take effect.

   

Google Analytics setting

When Google Analytics is enabled, the heartbeat data between Google Analytics and the Session Recording server is collected every 5 hours. User behavior data on the web player is also sent to Google Analytics. User behavior includes activities such as opening the web player and playing or searching recordings in it.

Registry setting that enables or disables Google Analytics (default = 0):

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\

Name: CeipHeartBeatDisable

Value: 1 = disabled, 0 = enabled

When unspecified, Google Analytics is enabled.

To disable Google Analytics:

1. Log on to the machine hosting the Session Recording server.

2. Open the Registry Editor.

3. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\.

4. Add a registry value and name it CeipHeartBeatDisable.

5. Set the value data of CeipHeartBeatDisable to 1.

6. Restart the Citrix Session Recording Analytics Service to make the setting take effect.

Data collected from the Session Recording server

The following table gives an example of the types of anonymous information collected. The data does not contain any details that identify you as a customer.