Troubleshoot common issues 编辑

This article describes how to troubleshoot common Profile Management issues.

Slow logons

For information about known issues with slow logons and workarounds, see Knowledge Center article CTX101705.

Check that profiles are being streamed

If you have enabled streamed user profiles and want to verify that this feature is being applied to a user’s profile, do the following:

1. Check the following type of entry in the Profile Management log file:

   pre codeblock 2010-03-16;16:16:35.369;INFORMATION;;;;1140;ReadPolicy: Configuration value read from policy: PSEnabled=<1> <!--NeedCopy-->

   The last item must be set to PSEnabled=<1> if the feature is enabled.

2. Check the following entry for the user in the Profile Management log file:

   pre codeblock 2010-03-16;20:17:30.401;INFORMATION;<domain name>;<user name>;2;2364;ProcessLogon: User logging on with Streamed Profile support enabled. <!--NeedCopy-->

   If streamed user profiles aren’t being applied, the item reads ProcessLogon: User logging on with Streamed Profile support disabled.

Determine which policies are in force

Use the UPMSettings.ini file to determine the Profile Management policies that are being applied. This file is present in the root folder of each Citrix user profile in the user store. Examining this file might be more convenient than using the Resultant Set of Policy (RSoP). Doing so especially if you use a mixture of GPOs and .ini file settings to determine policies.

Use the UPMFRSettings.ini file to determine which profile folders aren’t processed because they are on an exclusion list. The UPMFRSettings.ini file is also present in the root folder.

Exclude corrupt profile data

If a user profile is corrupt and you’re confident the problem lies with a particular file or folder, exclude it from the synchronization process. The way is to add the file or folder to the exclusion list.

Clean connections to registry entries

In some scenarios (not just those involving Profile Management), connections to registry profile data are preserved after users log off. This preservation can result in slow logoffs or incomplete termination of user sessions. The User Profile Hive Cleanup (UPHClean) tool from Microsoft can help resolve these scenarios.

Delete local profiles

Microsoft Delprof.exe and Sepago Delprof2 are tools that help you delete user profiles.

Delete locked, cached profiles

If you use VMware software to create virtual desktops, but users’ cached profiles are locked and cannot be deleted, see Profile Management and VMware for troubleshooting information.

Identify where profiles are stored

Diagnosing profile issues can involve locating where the files in a user’s profiles are stored. The following procedure provides a quick way to identify where profiles are stored.

1. In Event Viewer, click Application in the left pane.
2. Under Source in the right pane, locate the Citrix Profile Management event of interest and double-click it.
3. The path to the user store associated with the event is displayed as a link on the General tab.
4. Follow the link to browse the user store if you want to explore the files.

Check servers

To determine whether a server is processing a user’s logons and logoffs correctly, check the file called PmCompatibility.ini in the user’s profile in the user store. The file is present in the profile’s root folder. The last entry in the file is the name of the server from which the user last logged off. For example, if the server runs Profile Management 5.0, the entry would be:

[LastUpdateServerName]
5.0=<computer name>
<!--NeedCopy-->