Memory dumps 编辑

A memory dump is generated when a process crashes. All memory dumps currently on the system can be downloaded in one combined package, and uploaded to an FTP server for examination by the Citrix support team. However, you can delete individual memory dumps.

To download memory dumps:

1. In the Citrix SD-WAN Center web interface, click the Monitoring tab and then click Diagnostics.

2. In the Memory Dumps section, from the Memory Dump Package drop-down list select a memory dump package.

   

3. Click Download All.  Save the memory dump package on your local computer.

To upload a memory dump package to an FTP server:

1. In the Memory Dumps section, from the Memory Dump Package drop-down list select a memory dump package.

2. Click Upload to FTP Server. This opens the Upload All to FTP dialog box for specifying your FTP authentication information and uploading the package to the Citrix Customer Support FTP server, or to another FTP host.

   

3. In the Customer Name field, enter a name to assist Citrix SD-WAN Support in identifying the diagnostic packages.

    A directory with this name will be created on the Citrix FTP server, and your files will be uploaded to that location.

4. In the FTP Host field, enter the IP address or host name (if DNS is configured) of the FTP server.

5. In the Username field, enter a user name to be used to log onto the FTP server.

6. In the Password field, enter the password associated with the user name.

7. Click Upload.