Troubleshoot the installation 编辑

Citrix provides two forms of support: free, self-help support from www.citrix.com/support and paid-for Support Services, which you can purchase from the Support site. With Citrix Technical Support, you can open a Support Case online or contact the support center by phone.

The Citrix support site, www.citrix.com/support, hosts various resources. These resources might be helpful to you if you experience odd behavior, crashes, or other problems during installation. Resources include: forums, knowledge base articles, software updates, security bulletins, tools, and product documentation.

Using a keyboard connected directly to the host machine (not connected over a serial port), you can access three virtual terminals during installation:

• Press Alt+F1 to access the main Citrix Hypervisor Installer
• Press Alt+F2 to access a local shell
• Press Alt+F3 to access the event log

If you experience an unknown error during installation, capture the log file from your host and provide it to Technical Support. To capture the log file, complete the following procedure.

To capture and save the log files:

1. Press Alt+F2 to access the local shell.

2. Enter the following:

   /opt/xensource/installer/report.py
   <!--NeedCopy-->