Geographical Considerations

This article discusses the commercial regions that Citrix Cloud uses and the presence of Citrix Cloud commercial services within each region.

For more information about the geographical regions and service presence for Citrix’s public-sector and dedicated cloud platforms, see Other cloud platforms from Citrix in this article.

Choose a region

When your organization is onboarded to Citrix Cloud and you sign in for the first time, you are asked to choose one of the following regions:

• United States
• European Union
• Asia Pacific South

Pick a region that maps to where most of your users and resources are located.

Important notes:

• You can choose a region only once, when your organization is onboarded. You cannot change your region later.
• If you are located in one region and use a service in another region, any performance impacts are minimal. Citrix Cloud services are designed to be used on a global basis. For example, customers in the US that have users and connectors in Australia will see minimal impact from latency.
• If you aren’t in a region that Citrix Cloud supports, you can still use Citrix Cloud. Simply pick the region that is either closest to most of your users or that provides the best controls for protecting the integrity of your data.

Types of data stored in regions

Your region is where certain metadata is stored about your environment. For example:

• Citrix Cloud administrator details, including the name, user name, and password.
• Data resulting from traffic directed through your region by any connectors you install. For example, any authentication data using your domain controllers (whether managed on your premises or through your subscription with a public cloud vendor) stays in your region.
• Data used to map users to library offerings. For example, if you add Microsoft Office to your library as an offering for your users, and then add five users to that offering as subscribers, the data linking each user to that offering (such as user name and domain name) is stored in your region.
• Data about users for any services available in your region. For example, if you use Endpoint Management in your region, data such as name, address, and telephone number is stored in your region.

Service presence in each region

All services are globally available, regardless of the region you select for your organization. Also, your data might be processed on a global basis by Citrix affiliates or subprocessors as necessary to perform the services. Certain services have dedicated regional instances. However, some services have US-based instances only.

Where a service is not available in the region that you selected for your organization, certain information (such as authentication data) might be transferred between regions as needed.

Where a service is globally replicated, all data in that service is stored in all regions.

For more information about the data stored by individual services, refer to the Technical Security Overview for each service.

Low-touch onboarding of Citrix ADC instances using Application Delivery Management service connect

As a part of Application Delivery Management (ADM) service Connect-based low-touch onboarding of ADC instances:

• If you are an existing Citrix Cloud customer, the ADM service tenant is created in the same geographical region that you selected when you created your Citrix Cloud account.
• If you are not an existing Citrix Cloud customer, the address mentioned for that customer in the Citrix.com portal is referred. A placeholder ADM service tenant is created in the geographical region that corresponds to the region of this referred address. If you choose to onboard to Citrix Cloud in the future, a new ADM service tenant is created in the same region that you select when you create your Citrix Cloud account. Also, the data is migrated from the placeholder ADM service tenant to the new ADM service tenant.

Endpoint Management service locations

You can select one of the following Endpoint Management service locations from your home region:

• US East
• US West
• EU West
• SE Asia
• Sydney

Secure Internet Access service locations

Traffic is routed to the following Secure Internet Access service locations based on availability and end-user proximity to ensure the best experience.

North America

• Sterling, VA, USA
• Toronto, Canada
• Los Angeles, CA, USA
• Irvine, CA, USA
• Seattle, WA, USA
• Denver, CO, USA
• Charlotte, NC, USA
• Dallas, TX, USA
• Allen, TX, USA
• Miami, FL, USA
• Chicago, IL, USA
• New York, NY, USA
• Boston, MA, USA
• Vancouver, Canada

South America

• Queretaro, Mexico
• Sao Paulo, Brazil
• Buenos Aires, Argentina
• Bogota, Colombia

Asia-Pacific

• Perth, Australia
• Sydney, Australia
• Tokyo, Japan
• Singapore, Singapore
• Mumbai, India
• Delhi, India

Africa

Johannesburg, South Africa

Middle East

• Dubai, United Arab Emirates
• Istanbul, Turkey

Western Europe

• London, UK
• Manchester, UK
• Frankfurt, Germany
• Düsseldorf, Germany
• Mannheim, Germany
• Paris, France

Europe

• Helsinki, Finland
• Amsterdam, Netherlands
• Stockholm, Sweden
• Warsaw, Poland
• Madrid, Spain
• Sofia, Bulgaria
• Zurich, Switzerland
• Milan, Italy

Content Collaboration locations and storage zones

When setting up a Content Collaboration account in Citrix Cloud, you can select a region in the US or the EU. Your Content Collaboration region is separate from your Citrix Cloud home region. However, like the Citrix Cloud home region, you cannot change the Content Collaboration region after setting up your Content Collaboration account.

For Content Collaboration accounts created within Citrix Cloud, your default storage zone is initially in the US region.

For ShareFile Enterprise accounts created outside of Citrix Cloud, your storage zone is located in the region you select, either the US or EU. Linking to Citrix Cloud does not change your selection.

After your Content Collaboration account is set up, you can enable and disable storage zones around the world, as well as choose a new default zone. You can also specify a default specific to individual users or folders based on the storage zone that are turned on in the Content Collaboration management console. Choose from the following locations:

• Japan
• Singapore
• Australia
• European Union
• Canada
• United States - East
• United States - West
• United States - Northwest
• Brazil

Other cloud platforms from Citrix

In addition to Citrix Cloud, Citrix offers other clouds that are isolated and separate from Citrix Cloud.

Citrix Cloud Government

Citrix Cloud Government allows US government agencies and other public-sector customers in the US to use Citrix cloud services according to regulatory and compliance requirements. Citrix Cloud Government is a geographical boundary within which Citrix operates, stores, and replicates services and data for delivery of Citrix Cloud Government services. Citrix may use multiple public or private clouds located in one or more states within the US to provide services.

Citrix Cloud Government and offered services are available only in the US region.

For more information, see the Citrix Cloud Government product documentation.

Citrix Cloud Japan

Citrix Cloud Japan allows Japanese customers to use certain Citrix Cloud services in a dedicated Citrix-managed environment. Citrix Cloud Japan and offered services are available only in Japan.

For more information, see the Citrix Cloud Japan product documentation.