Identity and access management

Identity and Access Management defines the identity providers and accounts used for Citrix Cloud administrators and workspace subscribers.

Identity providers

Identity providers supported for Citrix Cloud can be used to authenticate Citrix Cloud administrators, workspace subscribers, or both.

By default, Citrix Cloud uses the Citrix identity provider to manage your Citrix Cloud account. Citrix identity provider authenticates Citrix Cloud administrators only.

You can change the identity provider in Citrix Cloud to one of the following supported providers:

• On-premises Active Directory. For authenticating workspace subscribers only.
• Active Directory plus token. For authenticating workspace subscribers only.
• Azure Active Directory. For authenticating Citrix Cloud administrators and workspace subscribers.
• Citrix Gateway. For authenticating workspace subscribers only.
• Google Identity. For authenticating workspace subscribers only.
• Okta. For authenticating workspace subscribers only.
• SAML 2.0. For authenticating Citrix Cloud administrator groups and workspace subscribers.

Citrix Federated Authentication Service

Citrix Cloud also supports using the Citrix Federated Authentication Service to provide single sign-on access for workspace subscribers. For more information, refer to the following articles:

• Connect FAS to Citrix Cloud: Enable single sign-on for workspaces with Citrix Federated Authentication Service
• Citrix Tech Zone:
  • Reference Architecture: Federated Authentication Service
  • Tech Insight: Federated Authentication Service

Administrators

Administrators use their identity to access Citrix Cloud, perform management activities, and install the Citrix Cloud Connector.

A Citrix identity mechanism provides authentication for administrators using an email address and password. Administrators can also use their My Citrix credentials to sign in to Citrix Cloud.

Add new administrators

During the account onboarding process, an initial administrator is created. As the initial administrator, you can add other administrators to your Citrix Cloud account. These new administrators can use their existing Citrix account credentials or set up a new account if needed. You can also fine-tune the access permissions of the administrators that you add. Setting these permissions allows you to align the level of access with the administrator’s role in your organization.

For more information about adding administrators and setting access permissions, see Manage administrator access.

Reset your password

If you forget or want to reset your password, click Forgot your username or password? on the Citrix Cloud sign in page. After you enter your email address or username to find your account, Citrix sends you an email with a link to reset your password.

Citrix requires you to reset your password under certain conditions to help you keep your account password safe and secure. For more information about these conditions, see Changing your password.

Note:

Add customerservice@citrix.com to your list of allowed email addresses to ensure that Citrix Cloud emails don’t land in your spam or trash folders.

Remove administrators

You can remove administrators from your Citrix Cloud account on the Administrators tab. When you remove an administrator, they can no longer sign-in to Citrix Cloud.

If an administrator is logged in when you remove the account, the administrator stays active for a maximum of one minute. Afterward, access to Citrix Cloud is denied.

Note:

• If there’s only one administrator in the account, you can’t remove that administrator. Citrix Cloud requires at least one administrator for each customer account.
• Citrix Cloud Connectors are not linked to administrator accounts. So, Cloud Connectors continue operating even if you remove the administrator who installed them.

Subscribers

A subscriber’s identity defines the services to which they have access in Citrix Cloud. This identity comes from Active Directory domain accounts provided from the domains within the resource location. Assigning a subscriber to a Library offering authorizes the subscriber to access that offering.

Administrators can control which domains are used to provide these identities on the Domains tab. If you plan to use domains from multiple forests, install at least two Citrix Cloud Connectors in each forest. Citrix recommends at least two Citrix Cloud Connectors to maintain a high availability environment. For more information about deploying Cloud Connectors in Active Directory, see Deployment scenarios for Cloud Connectors in Active Directory.

Note:

• Disabling domains prevents new identities only from being selected. It does not prevent subscribers from using identities that are already allocated.
• Each Citrix Cloud Connector can enumerate and use all the domains from the single forest in which it is installed.

Manage subscriber usage

You can add subscribers to offerings using individual accounts or Active Directory groups. Using Active Directory groups does not require management through Citrix Cloud after you assign the group to an offering.

When an administrator removes an individual subscriber or group of subscribers from an offering, those subscribers can no longer access the service. For more information about removing subscribers from specific services, refer to the service’s documentation on the Citrix Product Documentation website.

Primary resource locations

A primary resource location is a resource location that you designate as “most preferred” for communications between your domain and Citrix Cloud. For your primary resource locations, select the resource location that has Citrix Cloud Connectors that have the best performance and connectivity to your domain. Making this resource location your primary resource location enables your users to log on quickly to Citrix Cloud.

For more information, see Select a primary resource location.

More information

• Learn more about supported identity providers with the Introduction to Citrix Identity and Authentication education course on the Citrix Training web site.

• Citrix Tech Zone:

  • Tech Brief: Workspace Identity
  • Tech Brief: Workspace Single Sign-On
  • Tech Insight: Mobile SSO