Viewing HDX Insight reports and metrics 编辑

HDX insight provides complete visibility of the reports and metrics pertaining to HDX traffic on your Citrix ADC instances.

You can view the HDX metrics for any selected entity. The views include the following categories of entities:

  • Users: Displays the reports for all the users accessing the Citrix Virtual Apps and Desktops within the selected time interval.

  • Applications: Displays the reports for total number of applications, and all related relevant information like the total number of times the applications were launched within the specified time interval.

  • Instances: Displays the reports on the Citrix ADC instances that act as gateways for incoming traffic.

  • Desktops: Displays the reports for the desktops used in the selected time frame.

  • Licenses: Displays the reports for total SSL VPN licenses used within the specified time slot.

Note

The Licenses value does not apply to Citrix SD-WAN appliances.

User View reports and metrics

Nov 06, 2017

The reports and metrics in this view are displayed per Citrix Virtual Apps and Desktops users.

To navigate to the Users view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users

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User view reports and metrics consists of the following sections:

Summary view

The summary view displays the reports for all the users that have logged in during the selected timeline. All the metrics/reports in this view displays the values corresponding to them for the selected time period unless specified otherwise.

To change the selected time period:

  1. Use the time period list or the time slider to set the desired time interval.

  2. Click Go.

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MetricsDescription
# Active SessionsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
# Active AppsThis number indicates the count of active Citrix Virtual App sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.

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User Summary report

Following are the metrics that are specific to this report.

MetricsDescription
# Active SessionsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
# Active AppsThis number indicates the count of active Citrix Virtual App sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Total App Launch CountTotal Apps launched by the user during the selected time period.
Total BytesTotal Bytes consumed by the user during the selected time period.
Active DesktopsTotal number of active Citrix Virtual Desktops during a given time interval.

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User agents represent the overall bandwidth/total bytes consumed by each receiver client in the form of a doughnut chart. Each colored segment in the chart represents one receiver client. The length of the segment depends on the number of users launching their applications on that receiver client. You can also sort the metrics by bandwidth, or total bytes.

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Click on each segment to view the details of the users using that receiver client.

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Thresholds Breach count

The Thresholds breach count metrics represent the count of thresholds breached in the selected time period.

World Map

The World map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by clicking the region. The administrators can further drill down to view information by city and state. From Citrix ADM version 12.0 and later, you can drill down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metric is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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Per User view

The per user view provides detailed end user experience reporting for any particular selected user.

To navigate to specific user’s metrics:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the Users summary report.

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Line chart displays the summary of all the metrics for the particular selected user during the selected time period.

Current/Terminated sessions report

This report is pertinent to all current/terminated user sessions for the selected user. These metrics can be sorted by start time, session reconnects, and ACR count.

MetricsDescription
Session IDA unique identity for an ICA session.
Session TypeApplication/Desktop.
StateGreen/Red for active/Inactive sessions.
Host DelayAverage delay in ICA traffic that passes through the Citrix ADCs caused by server network.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Bytes per IntervalNumber of bytes consumed by the session during that particular interval of time.
Start TimeSession start time.
Up TimeSession duration.
Client IP AddressEnd user IP.
Server IP AddressBackend/ Citrix Virtual App server IP.
NetScaler IP AddressNetScaler Management IP (NSIP).
Client TypeReceiver type- Citrix Windows Client
Client VersionReceiver version.
MSIBoolean (Yes/No). Indicates if the session is multi-stream ICA.
Session ReconnectsNumber of times the session reconnected.
ACR CountsTotal number of times a client automatically reconnects users to disconnected sessions.
User Access TypeDisplays the mode of access of the ICA session. For example, Citrix Gateway user/transparent mode.
CountryCountry from which the session was established.
RegionRegion from which the session was established.
CityCity from which the session was established.
USB StatusActive/Inactive -Green/Red.
Number of USB Instances AcceptedThe count of USB instances accepted.
Number of USB Instances RejectedThe count of USB instances rejected.
Number of USB Instances StoppedThe count of USB instances stopped.
Client Host NameThe host name of the client.
HA Failover CountNumber of times HA failover occurred.
Reason for terminationDisplays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Total BytesTotal Bytes consumed by the user during the selected time period.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.

Support for EDT in HDX Insight

Citrix Application Delivery Management (ADM) now supports enlightened data transport (EDT) for displaying analytics for HDX Insight. That is, ADM now supports both UDP and TCP protocol. EDT support for Citrix Gateway ensures a high definition in-session user experience of virtual desktops for users running Citrix Receiver.

HDX Insight now displays the number of EDT sessions and non-EDT sessions as part of the active sessions report. The Users table displays a detailed report of all the users in the system. The table shows metrics such as WAN latency, DC latency, retransmits, RTOs and some of these metrics are not available for users who do have EDT sessions as they are calculated from the TCP stack currently. Therefore, they will appear as “NA”.

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A new donut chart has been introduced to allow you to see bandwidth consumed by the user and also the total number of bytes based on the type of protocol used by the users.

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Note

EDT in HDX Insight is supported on Citrix ADM from release 12.1 build 50.28 and is available on ADC instances from release 12.1 build 49.23.

HDX Insight metrics available from Citrix ADM 12.0 and later:

L7 Client-side LatencyThe average L7 latency observed between the ICA client and the Citrix ADC instance. This metric is useful in non-Citrix devices being present in the delivery path.
L7 Server-side LatencyThe average L7 latency observed between the Citrix ADC device and the Citrix Virtual App. This metric is useful in non-Citrix devices being present in the delivery path.
Maximum Breach LatencyThe highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach LatencyThe average value of L7 latency when the system is in a “L7 latency breached” state.
L7 Threshold Breach CountThe number of times a L7 threshold breach has occurred.

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Desktop users

This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

MetricsDescription
NameName of the Citrix Virtual Desktop.
Desktop Launch CountNumber of times the desktop has launched.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.

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Applications

A bar graph representing apps sorted by Active, total session launch count, total app launch count and launch duration.

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Instances

A bar graph representing Citrix ADC instances sorted by Active and total apps

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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Per User Session view

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the User Summary Report section.

  4. Select a session from Current Sessions or Terminated Sessions column.

Timeline chart
MetricsDescription
Session ReconnectsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
ACR CountsThis number indicates the count of active Citrix Virtual Apps sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.

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Active Application

The Active Applications section displays the active applications of the selected user. These applications can also be sorted by number of active sessions and launch durations.

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Related Sessions

The related Sessions section displays the related sessions of the selected user’s sessions. The relationship can be selected as common servers or common Citrix ADC.

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Application View reports and metrics

The reports and metrics in this view are focused on the Citrix Virtual Apps.

To navigate to the Application view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Applications.

Summary view

The summary view displays the reports for all the applications that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

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MetricsDescription
# SessionsTotal number of sessions during a given time interval.
Launch durationAverage time taken to launch an application.

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Applications Summary report

MetricsDescription
NameName of the Citrix Virtual Apps.
Total Session Launch countTotal number of active Citrix Virtual Apps sessions during the given time interval.
Total App Launch CountTotal number of Citrix Virtual Apps launched during the given time interval.
Launch DurationAverage time taken to launch the Citrix Virtual App.

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Active Application report

MetricsDescription
NameName of the Citrix Virtual App.
StateDisplays the state of the application: Green-Active, Red-Inactive
#Active SessionsNumber of active user sessions using this app during a given time interval.
#Active AppsNumber of active sessions for this application.

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Threshold report

The Threshold Report represents the count of thresholds breached where the entity is selected as Application in the selected period. For more information, see how to create thresholds.

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MetricsDescription
# Active SessionsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
Launch durationAverage time taken to launch an application.

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Current Sessions report

MetricsDescription
Session IDA unique identity for an ICA session.
Session TypeApplication/Desktop.
StateGreen/Red for active/Inactive sessions.
Host DelayAverage delay in ICA traffic that passes through the Citrix ADCs caused by server network.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Bytes per IntervalNumber of bytes consumed by the session during that particular interval of time.
Start TimeSession start time.
Up TimeSession duration.
Client IP AddressEnd user IP.
Server IP AddressBackend/ Citrix Virtual Apps server IP.
NetScaler IP AddressNetScaler Management IP (NSIP).
Client TypeReceiver type- Citrix Windows Client
Client VersionReceiver version.
MSIBoolean (Yes/No). Indicates if the session is multi-stream ICA.
Session ReconnectsNumber of times the session reconnected.
ACR CountsTotal number of times a client automatically reconnects users to disconnected sessions.
User Access TypeDisplays the mode of access of the ICA session. For example, Citrix Gateway user/transparent mode.
CountryCountry from which the session was established.
RegionRegion from which the session was established.
CityCity from which the session was established.
USB StatusActive/Inactive -Green/Red.
Number of USB Instances AcceptedThe count of USB instances accepted.
Number of USB Instances RejectedThe count of USB instances rejected.
Number of USB Instances StoppedThe count of USB instances stopped.
Client Host NameThe host name of the client.
HA Failover CountNumber of times HA failover occurred.
Reason for terminationDisplays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Total BytesTotal Bytes consumed by the user during the selected time period.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
User NameThe user name of the user accessing this particular Citrix Virtual App.
Session IDUnique identifier for the Citrix Virtual Apps session.
Session TypeWill be “Application”.
StateSession state: Green for active, Red for in-active.
Maximum Breach LatencyThe highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach LatencyThe average value of L7 latency when the system is in a “L7 latency breached” state.
L7 Threshold Breach CountThe number of times a L7 threshold breach has occurred.
L7 Client-side LatencyThe average L7 latency observed between the ICA client and the Citrix ADC instance. This metric is useful in non-Citrix devices being present in the delivery path.
L7 Server-side LatencyThe average L7 latency observed between the Citrix ADC device and the Citrix Virtual Apps. This metric is useful in non-Citrix devices being present in the delivery path.

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Per Application Session view

The per application session view displays reports for a particular selected application session.

To view the Session reports:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Applications.

  3. Select a particular user from the Application Summary Report.

  4. Selected a session from current sessions report.

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MetricsDescription
Session ReconnectsNumber of times the session reconnected.
ACR CountsTotal number of times a client automatically reconnects users to disconnected sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is,. from Citrix ADC to end user.
Server side Zero Window size eventLatency caused by the server side of the network. That is,. from Citrix ADC to backend servers.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.

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User Bar graph

The User’s bar graph represents the users logged into this particular app.

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Desktop View reports and metrics

The reports and metrics in this view are focused on the Citrix Virtual Desktops.

To navigate to the Desktop view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Desktop.

Summary view

The summary view displays the reports for all the Citrix Virtual Desktops that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line chart

MetricsDescription
# Active SessionsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
# Active AppsThis number indicates the count of active Citrix Virtual Apps sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.

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Desktop Summary report

MetricsDescription
Active SessionsTotal number of active Citrix Virtual Desktops sessions during a given time interval.
Active DesktopsTotal number of active Citrix Virtual Desktops during a given time interval.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
Total BytesTotal Bytes consumed by the user during the selected time period.

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Threshold report

The threshold report represents the count of thresholds breached where the entity is selected as Desktop in the selected period. For more information, see how to create thresholds.

Per Desktop view

Per desktop view provides detailed end user experience reporting for a selected Citrix Virtual Desktop.

To navigate to the particular Desktop view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Desktop.

  3. Select a particular Desktop from the Desktop Summary Report.

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MetricsDescription
# Active SessionsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
# Active AppsThis number indicates the count of active Citrix Virtual Apps sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.

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Desktop Users report

This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

MetricsDescription
NameName of the Citrix Virtual Desktop.
Desktop Launch CountNumber of times the desktop has launched.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.

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User Desktops Active/Inactive report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

MetricsDescription
Session IDA unique identity for an ICA session.
Session TypeApplication/Desktop.
StateGreen/Red for active/Inactive sessions.
Host DelayAverage delay in ICA traffic that passes through the Citrix ADCs caused by server network.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Bytes per IntervalNumber of bytes consumed by the session during that particular interval of time.
Start TimeSession start time.
Up TimeSession duration.
Client IP AddressEnd user IP.
Server IP AddressBackend/ Citrix Virtual Apps server IP.
NetScaler IP AddressNetScaler Management IP (NSIP).
Client TypeReceiver type- Citrix Windows Client
Client VersionReceiver version.
MSIBoolean (Yes/No). Indicates if the session is multi-stream ICA.
Session ReconnectsNumber of times the session reconnected.
ACR CountsTotal number of times a client automatically reconnects users to disconnected sessions.
User Access TypeDisplays the mode of access of the ICA session. For example, Citrix Gateway user/transparent mode.
CountryCountry from which the session was established.
RegionRegion from which the session was established.
CityCity from which the session was established.
USB StatusActive/Inactive -Green/Red.
Number of USB Instances AcceptedThe count of USB instances accepted.
Number of USB Instances RejectedThe count of USB instances rejected.
Number of USB Instances StoppedThe count of USB instances stopped.
Client Host NameThe host name of the client.
HA Failover CountNumber of times HA failover occurred.
Reason for terminationDisplays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Total BytesTotal Bytes consumed by the user during the selected time period.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
VDI Image NameName of the Citrix Virtual Desktop to which the user is connected
Diagram 

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Per Desktop Session view

Per desktop session view provides reporting for a particular selected Citrix Virtual Desktop session.

To navigate to the Desktop session view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Desktop.

  3. Select a particular desktop from the Desktop Summary Report.

  4. Select a session from current sessions report.

Timeline chart

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Users.

  3. Select a particular user from the User Summary Report section.

  4. Select a session from Current Sessions or Terminated Sessions column.

MetricsDescription
Session ReconnectsThis number indicates the count of active Citrix Virtual Apps and Desktops sessions.
ACR CountsThis number indicates the count of active Citrix Virtual Apps sessions.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.

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Related Desktop Sessions report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

MetricsDescription
Session IDA unique identity for an ICA session.
Session TypeApplication/Desktop.
StateGreen/Red for active/Inactive sessions.
Host DelayAverage delay in ICA traffic that passes through the Citrix ADCs caused by server network.
Bandwidth per IntervalThe bandwidth consumed by the session during that particular interval of time.
Session BandwidthThe bandwidth consumed by the session irrespective of the interval of time.
Bytes per IntervalNumber of bytes consumed by the session during that particular interval of time.
Start TimeSession start time.
Up TimeSession duration.
Client IP AddressEnd user IP.
Server IP AddressBackend/ Citrix Virtual Apps server IP.
NetScaler IP AddressNetScaler Management IP (NSIP).
Client TypeReceiver type- Citrix Windows Client
Client VersionReceiver version.
MSIBoolean (Yes/No). Indicates if the session is multi-stream ICA.
Session ReconnectsNumber of times the session reconnected.
ACR CountsTotal number of times a client automatically reconnects users to disconnected sessions.
User Access TypeDisplays the mode of access of the ICA session. For example, Citrix Gateway user/transparent mode.
CountryCountry from which the session was established.
RegionRegion from which the session was established.
CityCity from which the session was established.
USB StatusActive/Inactive -Green/Red.
Number of USB Instances AcceptedThe count of USB instances accepted.
Number of USB Instances RejectedThe count of USB instances rejected.
Number of USB Instances StoppedThe count of USB instances stopped.
Client Host NameThe host name of the client.
HA Failover CountNumber of times HA failover occurred.
Reason for terminationDisplays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers.
Total BytesTotal Bytes consumed by the user during the selected time period.
Server Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and backend server.
Client Side RetransmitsThe number of packets retransmitted on the connection between Citrix ADC and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.
Client side Zero Window size eventThis counter indicates the number of times the client advertised a zero TCP window.
Client side fast RTONumber of times the retransmission timeout occurred the connection between Citrix ADC and the end user.
Server side Zero Window size eventThis counter indicates the number of times the server advertised a zero TCP window.
Server side fast RTONumber of times the retransmission timeout occurred on the connection between Citrix ADC and backend server.

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Instance View reports and metrics

The reports and metrics in the instance view are focused on the Citrix ADC instance(s).

To navigate to the Instance view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Instances.

Instance view reports and metrics consists of the following sections:

Instance Summary view

This view is called the summary view as it shows the reports for all the Citrix ADC instances that are added to Citrix ADM.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the selected time period.

Instance Bar graph

This graph displays the instance vs the Total Session Launch countTotal Apps which can be selected from the dropdown on the top right on the graph canvas.

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Instance/Active Instances Summary report

MetricsDescription
NameHost name of the Citrix ADC instance.
IP AddressNetScaler IP address.
Total Session Launch countTotal number of unique user sessions created during a given time interval.
Total AppsTotal number of unique applications launched during a given time interval.
TypeN/A

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Threshold report

Threshold report represents the count of thresholds breached where the entity is selected as Instance in the selected period. For more information, see how to create thresholds.

Skipped Flows

A skipped flow is a record which skipped parsing ICA connection. This can occur due to multiple reasons like using unsupported Citrix Virtual Apps and Desktops versions, unsupported version of receiver or receiver type, and so on. This table shows the IP address and the skipped flow count. These receivers may not be part of whitelisted receivers; hence these sessions are skipped from monitoring.

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World view

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From Citrix ADM version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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Per Instance view

Per instance view provides detailed end user experience reporting for a particular selected Citrix ADC instance.

To navigate to the Instance view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Instances.

  3. Select a particular Instance from the Instance Summary Report.

Line chart

MetricsDescription
IP AddressThis represents the NetScaler IP address of the selected instance.
Total session launch countTotal number of active Citrix Virtual Apps sessions during the given time interval.
Total AppsTotal number of unique applications launched during a given time interval.

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Applications bar graph

Displays top 5 applications based on the following criteria- by Active apps, total session launch count, total app launch count or launch duration.

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Users bar graph

The Users bar graph displays top 5 users based on the following criteria

  • Bandwidth

  • WAN Latency

  • DC Latency

  • ICA RTT

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Desktop Users report

This table gives the insight into the Citrix Virtual Desktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

MetricsDescription
NameName of the Citrix Virtual Desktop.
Desktop Launch CountNumber of times the desktop has launched.
BandwidthTotal bytes per second taken for end-to-end communication during the selected time interval.
DC latencyLatency caused by the server side of the network. That is, between Citrix Gateway and VDI or CVAD or StoreFront servers
WAN latencyLatency caused by the client side of the network. That is, from Citrix ADC to end user.
ICA RTTICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on Citrix Virtual Apps and Desktops respectively.

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World view

The World Map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From Citrix ADM version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT

  • WAN Latency

  • DC Latency

  • Bandwidth

  • Total Bytes

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License View reports and metrics

The license view gives details on the Citrix Gateway license information.

To navigate to the License view:

  1. Log on to your Citrix ADM using a supported web browser.

  2. Navigate to Analytics > HDX Insight > Licenses.

Line chart

MetricsDescription
Licenses in useThe Citrix Gateway CCU licenses being used during the selected timeline. Each count represents the number of user sessions. This is independent of the application and desktop sessions launched by that user.
Total licensesTotal number of Citrix Gateway CCU licenses available for the customer to utilize.

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Threshold report

The threshold report represents the count of thresholds breached where the entity is selected as License in the selected period. For more information, see how to create thresholds.

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