自动化儿童任务 - 协助

Question

因此，我为用户设置了一个名为Osticket的票务系统，不幸的是，它们没有自动化的工作流功能。基本上，我想要的票务系统要做的是从父票创建一个自动化的子任务。因此，如果有人提出了软件请求，则为支持团队创建父母请求，并自动创建并分配给管理的批准子任务。我不知道从哪里开始，因为我没有透彻的编程背景。如果有人可以将我指向我可以找到有关类似物品或提供指南的信息的方向，那就太好了！

以下是当前配置的任务。php文件，

<?php
/*********************************************************************
    class.task.php

**********************************************************************/

include_once INCLUDE_DIR.'class.role.php';


class TaskModel extends VerySimpleModel {
    static $meta = array(
        'table' => TASK_TABLE,
        'pk' => array('id'),
        'joins' => array(
            'dept' => array(
                'constraint' => array('dept_id' => 'Dept.id'),
            ),
            'lock' => array(
                'constraint' => array('lock_id' => 'Lock.lock_id'),
                'null' => true,
            ),
            'staff' => array(
                'constraint' => array('staff_id' => 'Staff.staff_id'),
                'null' => true,
            ),
            'team' => array(
                'constraint' => array('team_id' => 'Team.team_id'),
                'null' => true,
            ),
            'thread' => array(
                'constraint' => array(
                    'id'  => 'TaskThread.object_id',
                    "'A'" => 'TaskThread.object_type',
                ),
                'list' => false,
                'null' => false,
            ),
            'cdata' => array(
                'constraint' => array('id' => 'TaskCData.task_id'),
"class.task.php" 1826 lines, 57620 characters

如果我可以提供任何其他信息，请告诉我。

编辑 设法找到了此PHP文件，靠近底部，它提到了有关“创建任务”的内容，我猜这是我可以设置自动化功能的地方吗？

<?php
/*********************************************************************
    class.thread_actions.php

    Actions for thread entries. This serves as a simple repository for
    drop-down actions which can be triggered on the ticket-view page for an
    object's thread.

    Jared Hancock <[email protected]>
    Peter Rotich <[email protected]>
    Copyright (c)  2006-2014 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
include_once(INCLUDE_DIR.'class.thread.php');

class TEA_ShowEmailRecipients extends ThreadEntryAction {
    static $id = 'emailrecipients';
    static $name = /* trans */ 'View Email Recipients';
    static $icon = 'group';

    function isVisible() {
        global $thisstaff;

        if ($this->entry->getEmailHeader())
          return ($thisstaff && $this->entry->getEmailHeader());
        elseif ($this->entry->recipients)
          return $this->entry->recipients;

    }

    function getJsStub() {
        return sprintf("$.dialog('%s');",
            $this->getAjaxUrl()
        );
    }

    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET' && $this->entry->recipients:
            return $this->getRecipients();
        case 'GET':
            return $this->trigger__get();
        }
    }

    private function trigger__get() {
        $hdr = Mail_parse::splitHeaders(
                $this->entry->getEmailHeader(), true);

        $recipients = array();
        foreach (array('To', 'TO', 'Cc', 'CC') as $k) {
            if (isset($hdr[$k]) && $hdr[$k] &&
                ($addresses=Mail_Parse::parseAddressList($hdr[$k]))) {
                foreach ($addresses as $addr) {
                    $email = sprintf('%s@%s', $addr->mailbox, $addr->host);
                    $name = $addr->personal ?: '';
                    $recipients[$k][] = sprintf('%s<%s>',
                            (($name && strcasecmp($name, $email))? "$name ": ''),
                            $email);
                }
            }
        }

        include STAFFINC_DIR . 'templates/thread-email-recipients.tmpl.php';
    }

    private function getRecipients() {
      $recipients = json_decode($this->entry->recipients, true);

      include STAFFINC_DIR . 'templates/thread-email-recipients.tmpl.php';
    }
}
ThreadEntry::registerAction(/* trans */ 'E-Mail', 'TEA_ShowEmailRecipients');

class TEA_ShowEmailHeaders extends ThreadEntryAction {
    static $id = 'view_headers';
    static $name = /* trans */ 'View Email Headers';
    static $icon = 'envelope';

    function isVisible() {
        global $thisstaff;

        if (!$this->entry->getEmailHeader())
            return false;

        return $thisstaff && $thisstaff->isAdmin();
    }

    function getJsStub() {
        return sprintf("$.dialog('%s');",
            $this->getAjaxUrl()
        );
    }

    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET':
            return $this->trigger__get();
        }
    }

    private function trigger__get() {
        $headers = $this->entry->getEmailHeader();

        include STAFFINC_DIR . 'templates/thread-email-headers.tmpl.php';
    }
}
ThreadEntry::registerAction(/* trans */ 'E-Mail', 'TEA_ShowEmailHeaders');

class TEA_EditThreadEntry extends ThreadEntryAction {
    static $id = 'edit';
    static $name = /* trans */ 'Edit';
    static $icon = 'pencil';

    function isVisible() {
        // Can't edit system posts
        return ($this->entry->staff_id || $this->entry->user_id)
            && $this->entry->type != 'R' && $this->isEnabled();
    }

    function isEnabled() {
        global $thisstaff;

        $T = $this->entry->getThread()->getObject();
        // You can edit your own posts or posts by your department members
        // if your a manager, or everyone's if your an admin
        return $thisstaff && (
            $thisstaff->getId() == $this->entry->staff_id
            || ($T instanceof Ticket
                && $T->getDept()->getManagerId() == $thisstaff->getId()
            )
            || ($T instanceof Ticket
                && ($role = $thisstaff->getRole($T->getDeptId(), $T->isAssigned($thisstaff)))
                && $role->hasPerm(ThreadEntry::PERM_EDIT)
            )
            || ($T instanceof Task
                && $T->getDept()->getManagerId() == $thisstaff->getId()
            )
            || ($T instanceof Task
                && ($role = $thisstaff->getRole($T->getDeptId(), $T->isAssigned($thisstaff)))
                && $role->hasPerm(ThreadEntry::PERM_EDIT)
            )
        );
    }

    function getJsStub() {
        return sprintf(<<<JS
var url = '%s';
$.dialog(url, [201], function(xhr, resp) {
  var json = JSON.parse(resp);
  if (!json || !json.thread_id)
    return;
  $('#thread-entry-'+json.thread_id)
    .attr('id', 'thread-entry-' + json.new_id)
    .html(json.entry)
    .find('.thread-body')
    .delay(500)
    .effect('highlight');
}, {size:'large'});
JS
        , $this->getAjaxUrl());
    }


    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET':
            return $this->trigger__get();
        case 'POST':
            return $this->trigger__post();
        }
    }

    protected function trigger__get() {
        global $cfg, $thisstaff;

        $poster = $this->entry->getStaff();

        include STAFFINC_DIR . 'templates/thread-entry-edit.tmpl.php';
    }

    function updateEntry($guard=false) {
        global $thisstaff;

        $old = $this->entry;
        $new = ThreadEntryBody::fromFormattedText($_POST['body'], $old->format);

        if ($new->getClean() == $old->getBody())
            // No update was performed
            return $old;

        $entry = ThreadEntry::create(array(
            // Copy most information from the old entry
            'poster' => $old->poster,
            'userId' => $old->user_id,
            'staffId' => $old->staff_id,
            'type' => $old->type,
            'threadId' => $old->thread_id,
            'recipients' => $old->recipients,

            // Connect the new entry to be a child of the previous
            'pid' => $old->id,

            // Add in new stuff
            'title' => Format::htmlchars($_POST['title']),
            'body' => $new,
            'ip_address' => $_SERVER['REMOTE_ADDR'],
        ));

        if (!$entry)
            return false;

        // Move the attachments to the new entry
        $old->attachments->filter(array(
            'inline' => false,
        ))->update(array(
            'object_id' => $entry->id
        ));

        // Note, anything that points to the $old entry as PID should remain
        // that way for email header lookups and such to remain consistent

        if ($old->flags & ThreadEntry::FLAG_EDITED
            // If editing another person's edit, make a new entry
            and ($old->editor == $thisstaff->getId() && $old->editor_type == 'S')
            and !($old->flags & ThreadEntry::FLAG_GUARDED)
        ) {
            // Replace previous edit --------------------------
            $original = $old->getParent();
            // Link the new entry to the old id
            $entry->pid = $old->pid;
            // Drop the previous edit, and base this edit off the original
            $old->delete();
            $old = $original;
        }

        // Mark the new entry as edited (but not hidden nor guarded)
        $entry->flags = ($old->flags & ~(ThreadEntry::FLAG_HIDDEN | ThreadEntry::FLAG_GUARDED))
            | ThreadEntry::FLAG_EDITED;

        // Guard against deletes on future edit if requested. This is done
        // if an email was triggered by the last edit. In such a case, it
        // should not be replaced by a subsequent edit.
        if ($guard)
            $entry->flags |= ThreadEntry::FLAG_GUARDED;

        // Log the editor
        $entry->editor = $thisstaff->getId();
        $entry->editor_type = 'S';

        // Sort in the same place in the thread
        $entry->created = $old->created;
        $entry->updated = SqlFunction::NOW();
        $entry->save(true);

        // Hide the old entry from the object thread
        $old->flags |= ThreadEntry::FLAG_HIDDEN;
        $old->save();

        return $entry;
    }

    protected function trigger__post() {
        global $thisstaff;

        if (!($entry = $this->updateEntry()))
            return $this->trigger__get();

        ob_start();
        include STAFFINC_DIR . 'templates/thread-entry.tmpl.php';
        $content = ob_get_clean();

        Http::response('201', JsonDataEncoder::encode(array(
            'thread_id' => $this->entry->id, # This is the old id!
            'new_id' => $entry->id,
            'entry' => $content,
        )));
    }
}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_EditThreadEntry');

class TEA_OrigThreadEntry extends ThreadEntryAction {
    static $id = 'previous';
    static $name = /* trans */ 'View History';
    static $icon = 'copy';

    function isVisible() {
        // Can't edit system posts
        return $this->entry->flags & ThreadEntry::FLAG_EDITED;
    }

    function getJsStub() {
        return sprintf("$.dialog('%s');",
            $this->getAjaxUrl()
        );
    }

    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET':
            return $this->trigger__get();
        }
    }

    private function trigger__get() {
        global $thisstaff;

        if (!$this->entry->getParent())
            Http::response(404, 'No history for this entry');
        $entry = $this->entry;
        include STAFFINC_DIR . 'templates/thread-entry-view.tmpl.php';
    }
}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_OrigThreadEntry');

class TEA_EditAndResendThreadEntry extends TEA_EditThreadEntry {
    static $id = 'edit_resend';
    static $name = /* trans */ 'Edit and Resend';
    static $icon = 'reply-all';

    function isVisible() {
        // Can only resend replies
        return $this->entry->staff_id && $this->entry->type == 'R'
            && $this->isEnabled();
    }

    protected function trigger__post() {
        $resend = @$_POST['commit'] == 'resend';

        if (!($entry = $this->updateEntry($resend)))
            return $this->trigger__get();

        if ($resend)
            $this->resend($entry);

        ob_start();
        include STAFFINC_DIR . 'templates/thread-entry.tmpl.php';
        $content = ob_get_clean();

        Http::response('201', JsonDataEncoder::encode(array(
            'thread_id' => $this->entry->id, # This is the old id!
            'new_id' => $entry->id,
            'entry' => $content,
        )));
    }

    function resend($response) {
        global $cfg, $thisstaff;

        if (!($object = $response->getThread()->getObject()))
            return false;

        $vars = $_POST;
        $dept = $object->getDept();
        $poster = $response->getStaff();

        if ($thisstaff && $vars['signature'] == 'mine')
            $signature = $thisstaff->getSignature();
        elseif ($poster && $vars['signature'] == 'theirs')
            $signature = $poster->getSignature();
        elseif ($vars['signature'] == 'dept' && $dept && $dept->isPublic())
            $signature = $dept->getSignature();
        else
            $signature = '';

        $variables = array(
            'response' => $response,
            'signature' => $signature,
            'staff' => $response->getStaff(),
            'poster' => $response->getStaff());
        $options = array('thread' => $response);

        // Resend response to collabs
        if (($object instanceof Ticket)
                && ($email=$dept->getEmail())
                && ($tpl = $dept->getTemplate())
                && ($msg=$tpl->getReplyMsgTemplate())) {

            $recipients = json_decode($response->recipients, true);

            $msg = $object->replaceVars($msg->asArray(),
                $variables + array('recipient' => $object->getOwner()));

            $attachments = $cfg->emailAttachments()
                ? $response->getAttachments() : array();
            $email->send($object->getOwner(), $msg['subj'], $msg['body'],
                $attachments, $options, $recipients);
        }
        // TODO: Add an option to the dialog
        if ($object instanceof Task)
          $object->notifyCollaborators($response, array('signature' => $signature));

        // Log an event that the item was resent
        $object->logEvent('resent', array('entry' => $response->id));

        $type = array('type' => 'resent');
        Signal::send('object.edited', $object, $type);

        // Flag the entry as resent
        $response->flags |= ThreadEntry::FLAG_RESENT;
        $response->save();
    }
}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_EditAndResendThreadEntry');

class TEA_ResendThreadEntry extends TEA_EditAndResendThreadEntry {
    static $id = 'resend';
    static $name = /* trans */ 'Resend';
    static $icon = 'reply-all';

    function isVisible() {
        // Can only resend replies
        return $this->entry->staff_id && $this->entry->type == 'R'
            && !parent::isEnabled();
    }
    function isEnabled() {
        return true;
    }

    protected function trigger__get() {
        global $cfg, $thisstaff;

        $poster = $this->entry->getStaff();

        include STAFFINC_DIR . 'templates/thread-entry-resend.tmpl.php';
    }

    protected function trigger__post() {
        $resend = @$_POST['commit'] == 'resend';

        if (@$_POST['commit'] == 'resend')
            $this->resend($this->entry);

        Http::response('201', 'Okee dokey');
    }
}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_ResendThreadEntry');

/* Create a new ticket from thread entry as description */
class TEA_CreateTicket extends ThreadEntryAction {
    static $id = 'create_ticket';
    static $name = /* trans */ 'Create Ticket';
    static $icon = 'plus';

    function isVisible() {
        global $thisstaff;

        return $thisstaff && $thisstaff->hasPerm(Ticket::PERM_CREATE, false);
    }

    function getJsStub() {
        return sprintf(<<<JS
         window.location.href = '%s';
JS
        , $this->getCreateTicketUrl()
        );
    }

    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET':
            return $this->trigger__get();
        }
    }

    private function trigger__get() {
        Http::redirect($this->getCreateTicketUrl());
    }

    private function getCreateTicketUrl() {
        return sprintf('tickets.php?a=open&tid=%d', $this->entry->getId());
    }
}

ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_CreateTicket');


class TEA_CreateTask extends ThreadEntryAction {
    static $id = 'create_task';
    static $name = /* trans */ 'Create Task';
    static $icon = 'plus';

    function isVisible() {
        global $thisstaff;

        return $thisstaff && $thisstaff->hasPerm(Task::PERM_CREATE, false);
    }

    function getJsStub() {
        return sprintf(<<<JS
var url = '%s';
var redirect = $(this).data('redirect');
$.dialog(url, [201], function(xhr, resp) {
    if (!!redirect)
        $.pjax({url: redirect, container: '#pjax-container'});
    else
        $.pjax({url: '%s.php?id=%d#tasks', container: '#pjax-container'});
});
JS
        , $this->getAjaxUrl(),
        $this->entry->getThread()->getObjectType() == 'T' ? 'tickets' : 'tasks',
        $this->entry->getThread()->getObjectId()
        );
    }

    function trigger() {
        switch ($_SERVER['REQUEST_METHOD']) {
        case 'GET':
            return $this->trigger__get();
        case 'POST':
            return $this->trigger__post();
        }
    }

    private function trigger__get() {
        $vars = array(
                'description' => Format::htmlchars($this->entry->getBody()));

        if ($_SESSION[':form-data'])
          unset($_SESSION[':form-data']);

        $_SESSION[':form-data']['tid'] = $this->entry->getThread()->getObJectId();
        $_SESSION[':form-data']['eid'] = $this->entry->getId();
        $_SESSION[':form-data']['timestamp'] = $this->entry->getCreateDate();
        $_SESSION[':form-data']['type'] = $this->entry->getThread()->object_type;

        if (($f= TaskForm::getInstance()->getField('description'))) {
              $k = 'attach:'.$f->getId();
              unset($_SESSION[':form-data'][$k]);
              foreach ($this->entry->getAttachments() as $a)
                  if (!$a->inline && $a->file) {
                    $_SESSION[':form-data'][$k][$a->file->getId()] = $a->getFilename();
                    $_SESSION[':uploadedFiles'][$a->file->getId()] = $a->getFilename();
                  }
        }

        if ($this->entry->getThread()->getObjectType()  == 'T')
          return $this->getTicketsAPI()->addTask($this->getObjectId(), $vars);
        else
          return $this->getTasksAPI()->add($this->getObjectId(), $vars);

    }

    private function trigger__post() {
      if ($this->entry->getThread()->getObjectType()  == 'T')
        return $this->getTicketsAPI()->addTask($this->getObjectId());
      else
        return $this->getTasksAPI()->add($this->getObjectId());
    }

}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_CreateTask');