如何允许员工在Twilio Studio Flow中轻松关闭或连接以致电窗口小部件？
我们的呼叫系统是通过Twilio的工作室流程构建的。在该流程中，我们有一个连接来调用小部件，该小部件将传入的呼叫传达给工作人员的个人手机。目前，这是两个工作人员，包括我自己的个人牢房。
为了为我的员工设定良好的界限，我想找到一种方法，让员工轻松地关闭或连接到连接的电话，以通过手机拨打窗口小部件。
在进行了一些粗略的测试之后，只需阻止我们的个人手机上的数字即可禁用整个流程，我们失去了来电。我也不对员工能够登录Twilio控制台并更改连接以自行拨打窗口小部件而不破坏任何东西。
我知道如何使用API更改分配给电话号码的工作室流程。以这种方式控制它是不可行的...因为有很多不同的现实世界组合，各种工作人员都关闭了呼叫转发或使每种可能组合的工作室数量几乎是无限的，即使是较小的6人， 8人。
我也向其他解决方案开放，这些解决方案否认基于一周的一天（例如周日）和一天中的时间呼叫转发。
我们如何创建功能，使工作人员在连接中轻松关闭或在其个人单元格中关闭窗口小部件的功能？
Our call system is built through a Studio Flow in Twilio. Within that flow we have a connect to call widget that relays the incoming call to staff members' personal cell phones. Presently it is two staff members including my own personal cell.
In the interest of setting good boundaries for my staff, I would like to find a way to have staff easily turn off or on their number to the connect to call widget on their phone.
It seems after some crude testing that simply blocking the number on our personal cell phones disables the entire flow and we lose the incoming call. Nor am I comfortable with staff being able to login to the Twilio console and change the connect to call widget themselves without breaking something.
I know how to change the studio flow assigned to a phone number programmatically using API. Controlling it this way would be unworkable... because there are so many different real world combinations of various staff members having call forwarding turned off or on making the number of studio flows for each possible combination nearly infinite for even a smaller staff of 6 to 8 people.
I am also open to other solutions that deny call forwarding based off of day of week (Sunday for example) and time of day.
How do we create the functionality for staff members to easily turn off or on their personal cell number in the connect to call widget?
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我认为您需要的解决方案是您的员工可以访问或禁用其电话号码的接口。然后，您的工作室流程来确定当前活动的数字，而仅直接呼叫来确定您的工作室。
想到的最简单的事情是您的员工确实可以访问并可以更新其当前状态的Google表格。然后，在您的工作室流中，您可以取消查找工作表并返回当前活动数字的Twilio功能。然后，您只会使用该列表中的数字进行转发。
我并没有真正详细介绍如何构建它，因为您的问题中没有很多细节来实现这一目标。如果您确实有更多的细节，例如您当前的工作室流程的样子或您喜欢开发的内容，我可以详细介绍。
I think the solution you need here is an interface that your staff can access to enable or disable their number. And then a way for your Studio Flow to determine currently active numbers and only direct calls to them.
The simplest thing that comes to mind would be a Google Sheet that your staff do have access to and can update their current status. Then, in your Studio Flow you can call off to a Twilio Function that looks up the sheet and returns the currently active numbers. Then you would only use numbers from that list for forwarding the calls.
I've not really gone into detail about how to build this as there wasn't a lot of detail in your question about what you might want to use to achieve this. If you do have further details, like what your current Studio Flow looks like or what you are comfortable developing with, I could go into more detail.