Twilio工人状态默认
是否可以将用户状态设置为默认情况下?
就像当前登录的工人当前处于离线
我希望他们默认将它们分为在线,除非他们脱机。有可能吗?
FLEX任务分配中有默认值。但是他们似乎无法控制登录时可用的工人
可以删除工作的设置,但离线似乎是一个应该仅存在的设置,我只想选择一个设置。
Is it possible to set a users status to Available by default?
As in when a worker currently logs in they are currently offline
Or currently if they miss a call they are set to offline by Twilio.
I would like them to be classed as online by default unless they set themselves to offline. Is that possible?
there are defaults in Flex Task Assignment. But they do not seem to control the worker being available upon login
And worker settings can be deleted but Offline seems to be a setting that should exist just one that I want only to be chosen.
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我认为Flex将代理商放在离线活动中,以确保只有在准备就绪时才可以使用。
您也许可以用a flex plunin href =“ https://www.twilio.com/docs/flex/developer/ui/actions” rel =“ nofollow noreferrer”>动作框架以调用
setActivity
setActivity Action 带有sid您希望他们参加的活动。I think Flex puts an agent in the Offline activity to ensure that they only come available when they are ready.
You might be able to override this with a Flex plugin that uses the Actions framework to invoke the
SetActivity
action with the SID of the activity you want them to be in.