微软团队 DDI。我可以拨打外线号码,但无法接听电话
我已经设置了DDI号码,以便我的组织使用电话号码通过MS团队接收入站和出站电话。我是从电信提供商那里购买的。
首先,我打开了Active Directory,并将电话号码添加到电话号码字段,并在Pager部分中添加了名称“ Team ”。
然后,等待几个小时与系统同步。
我打开了Powershell,并通过Powershell登录了团队。 然后我输入下面的命令;
set -csuser -Identity'< email_address> '-enterprisevoiceEnabled $ true -hostedvoicemail $ true -onpremlineuri'电话:++6xxxxxxxxxxxxxxxxxxxxxxxxx
; Policy_name> -Identity'< email_address> '
grant -csteamscallingpolicy-policyname允许callingcalling -identicity -identity'< email_address&emage_address>
' strong>< policy_name_2> '-nidentity'< email_address> '
我等待了3,4小时,以使用 gpupdate 在设备上同步和更新组策略
现在,我可以使用拨号板打电话给外部。但是我没有从外面接到任何电话。当我尝试时,正在进行录音。它说“您称为当前没有活动的数字或无效。请检查数字并再次拨号” 。该号码是工作号码。
寻求专家的建议。谢谢。
I have set up DDI numbers for my organization to receive inbound and outbound calls through MS Teams using a telephone number. I bought this from a telecom provider.
First I opened active directory and added the telephone number to the Telephone Number field and Added name "Team" to the pager section.
Then, wait couple of hours to sync the system.
I opened PowerShell and logged in to teams via PowerShell.
Then I entered below commands;
Set-CsUser -Identity '<EMAIL_ADDRESS>' -EnterpriseVoiceEnabled $true -HostedVoiceMail $true -OnPremLineURI 'tel:+6XXXXXXXXX'
Grant-CsTenantDialPlan -PolicyName <POLICY_NAME> -Identity '<EMAIL_ADDRESS>'
Grant-CsTeamsCallingPolicy -PolicyName AllowCalling -Identity '<EMAIL_ADDRESS>'
Grant-CsOnlineVoiceRoutingPolicy -PolicyName '<POLICY_NAME_2>' -Identity '<EMAIL_ADDRESS>'
I waited another 3,4 hours to sync and update group policies on devices using gpupdate
Now I can take call to outside using dial pad. But I am not receiving any calls from out side. When I tried, there is a recording going on. It says "The number you have called is not currently active or is invalid. Please check the number and dial again". The number is working number.
Seeking advice from experts. Thank you.
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看起来这是直接路由并使用旧指令。这是当前的启用用户直接路由 - Microsoft Teams | Microsoft Docs。
这里有一些故障排除提示 监控直接路由并对其进行故障排除 - Microsoft Teams | Microsoft Docs 包括一个诊断工具,用于检查用户是否配置正确。
由于这是直接路由并且入站到 Teams,因此音频消息可以来自多个组件,即运营商或我们或很远的地方。您可以检查您的 SBC 以查看呼叫是否到达它,如果到达,请检查什么错误消息直接路由正在返回。最好的方法是打开 Microsoft 支持案例并提供租户信息、通话时间、电话号码等,支持人员可以检查直接路由跟踪等。
Looks like this is Direct Routing and using old instructions. This is the current one Enable users for Direct Routing - Microsoft Teams | Microsoft Docs.
There are some troubleshooting tips here Monitor and troubleshoot Direct Routing - Microsoft Teams | Microsoft Docs including a diag tool that checks if the user is properly configured.
Since this is Direct Routing and inbound to Teams, the audio message can come from multiple components, i.e. carrier or us or somewhere a long the way.You can check your SBC to see if the call reaches it and if it does, check what error message Direct Routing is returning. The best approach is to open a Microsoft support case and provide the tenant information, call time, phone number etc and support can check Direct Routing traces etc.
在与网络团队进行调查后,我找到了答案。有两个问题。
我进行了这些更改并等待同步。然后打电话给该号码。它起作用。
谢谢@sayali-msft 以提供您的支持。我找到了一些线索,并有一条清晰的途径来调查您的指导。
I found the answer for this after investigating with Network team. There were 2 issues.
I made those changes and wait for sync. Then trid to call to that number. It worked.
Thank you @Sayali-MSFT for your support. I found some clues and got a clear path to investigate becasue of your guidance.