对于任何使用 osTicket 的人，您可能已经注意到它已不再开发，距离最新更新已经过去两年了。我想切换到受支持和更新的开源票证软件。
关于使用什么有什么建议吗？
我显然已经在谷歌上搜索并找到了一些很棒的解决方案，但我有兴趣从实际使用替代方案的人那里获取意见。
For anybody who uses osTicket you may have noticed that it is no longer being developed and it has been two years since the latest update. I want to switch to a open source ticket software which is supported and updated.
Any tips on what to use?
I have obviously googled and found some great looking solutions but I would be interested in getting opinions from people who actually use alternatives.
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事实上 osTicket 并没有消亡。事实上，在发布这个问题时，有几个可用的候选版本。他们的新稳定版本 1.7ST (desoto) 也于 2013 年 4 月 2 日发布。（在 6 个发布的候选版本 [RC] 和几个开发者预览版本 [DPR] 之后）
请在以下位置查看：https://github.com/osticket
或访问 http://osticket.com
Actually osTicket isn't dead. In fact there were several release candidates available at the time that this question was posted. Their new stable version 1.7ST (desoto) was also released on 02 apr 2013. (After 6 released candidates [RC] and several developer preview releases [DPR])
Check it out at: https://github.com/osticket
or at http://osticket.com
您应该考虑 OTRS - 它是开源的，并且正在积极开发。它有一家强大的公司支持，有大量大大小小的公司使用它，并且它有一个强大的社区，拥有活跃的邮件列表和论坛。
You should consider OTRS - it is open source, and actively developed. It has a strong company backing it, a vast number of bigger and smaller companies using it, and it has a strong community with active mailing lists and forums.
您还可以使用 GLPI。它是在 php/apache/mySQL 堆栈上编写的，于 2003 年开始（我认为），并且仍在积极开发中：大约每 2 年发布 1 个主要版本，每年 3-4 个次要版本。
它被翻译成大约 40 种语言。
作为一个非常好的票务系统，而且对于资产库存也非常强大（与 Fusion Inventory 和 OCS Inventory 集成）。
You could also use GLPI. It is written on the php/apache/mySQL stack, was started in 2003 (I think) and is still actively developed: 1 major release abut every 2 years and minor ones 3-4/year.
It is translated in about 40 languages.
Very good as a ticketing system, but also very strong for asset inventory (integration with Fusion Inventory and OCS Inventory).