是否有阿尔卡特 Genesys 模拟器/仿真器?
我和我的团队的任务是将我们的应用程序与 Alcatel Genesys 呼叫中心集成,但我们无法获得适当的安装或设备(例如电话)。
是否有某种软件可以用来模拟这样的环境来测试我们的应用程序?我应该从哪里开始研究如何进行这种集成?
(PS:我在 https://serverfault.com/questions/308381 上发布了同样的问题 - 我不知道哪个该网站真正所属的网站)。
Me and my team were tasked to integrate our application with Alcatel Genesys call center, but we don't have access to a proper instalation nor equipment (like, for instance, phones).
Is there some kind of software I can use to simulate such environment to test our application? And where should I begin researching how to do this integration?
(PS: I posted this same question on https://serverfault.com/questions/308381 - I didn't exactly know which of the sites this really belongs to).
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貌似没有公开的。您可能必须经过他们的一位产品经理。
不过 Genesys Platform SDK 文档似乎是公开的:
http://docs.genesyslab.com/Documentation/PSDK
Doesn't look like there is a public one. You would probably have to go through one of their product managers.
The Genesys Platform SDK documentation appears to be public though:
http://docs.genesyslab.com/Documentation/PSDK
好消息 - 您不需要电话来测试与 Genesys 的集成。坏消息是集成需要相当多的组件并且非常复杂,因此没有可以使用的模拟器或模拟界面。最好的方法之一是联系 Genesys 技术支持,他们通常非常有帮助或售前,并询问他们如何访问可用于集成的虚拟演示映像。
他们新设计的文档网站也是一个很好的信息资源:
http://docs.genesys.com/Documentation/OS
阿尔卡特不久前还出售了 Genesys他们现在是独立的,以防万一;-)
The good news - you do not need phones to test integration with Genesys. The bad news is that integrating requires quite a lot of components and is quite complicated so there is no simulator or mock interface you could use. One of the best ways would be to get in contact with Genesys tech support who are usually quite helpful or pre-sales and ask them about access to a virtual demo image you could use for integration.
Also a great resource of information is their newly designed doc site:
http://docs.genesys.com/Documentation/OS
Also Alcatel has sold Genesys a while ago and they're independent now, just in case ;-)
其实是有的。 Genesys 模拟器工具包。它将能够模拟 Avaya PBX 或简单 TDM 场景。最新版本还包括 Genesys SIP 服务器模拟器。
您不会太关心对方的 PBX 进行基本集成,您的目标是学习 SDK 和 TEvents (TLib)。您可以使用模拟器来实现这一点。您需要向 Genesys 代表询问。
Actually there is. Genesys Simulator Toolkit. It will enable to emulate an Avaya PBX or a Simple TDM scenario. Last version also includes as Genesys SIP Server emultaor.
You won't care too much about the PBX on the other side for basic integrations, your goal is to learn the SDK and the TEvents (TLib). You can achieve this with the Emulator. You need to ask it to a Genesys representative.