VoiceXML 可以为我自动为员工拨打电话吗
我的公司必须测试客户的电话号码，以确保它们可以正常工作，并且接线员正在另一条线路上接听客户的电话。现在，员工查看 Excel 工作表中的电话号码列表，并在触摸电话上手动拨号，确认该号码是否有效，然后继续。
我想将其集成到我们的专有软件中，以便为员工拨打电话。 VoiceXML 能否拨打一个号码并将呼叫转接给员工，以便员工可以通过计算机上的耳机与接线员通话？
我们运行 C# 平台。
My company has to test our client's telephone numbers to make sure they are working and that an operater is on the other line answering customers' calls. Right now the employee looks at a list of phone#'s from an excel sheet and manually dials on a touchphone, confirms if the number works or not and move on.
I would like to integrate this into our proprietary software to make the calls for the employee. Can VoiceXML dial a number and simply transfer the call to employee so that the employee can talk to the operator through a headset on the computer?
We run a C# platform.
如果你对这篇内容有疑问，欢迎到本站社区发帖提问 参与讨论，获取更多帮助，或者扫码二维码加入 Web 技术交流群。
绑定邮箱获取回复消息
由于您还没有绑定你的真实邮箱，如果其他用户或者作者回复了您的评论，将不能在第一时间通知您！
发布评论
评论（1）
VoiceXML 本身无法生成呼叫。它的主要目的是指导呼叫者和 IVR 之间的交互。 VoiceXML标准包括盲传输和桥接传输。大多数平台通常提供与呼叫转接相关的附加分机。
调用生成通常作为特定于平台的功能执行，或者通过 CCXML 的 Createcall 元素执行。 CCXML 还具有转接和其他呼叫操作功能。
要解决您的问题，您需要查看您的平台文档并了解它如何/是否支持出站拨号。根据 TAPI 在您的平台上的实现方式，您可能会发现更好的控制机制。
VoiceXML, itself, has no ability to generate calls. It's primary purpose is to direct the interaction between the caller and the IVR. The VoiceXML standard includes blind transfer and bridging transfers. Most platforms often provide additional extensions associated with call transfers.
Call generation is usually performed as a platform specific feature or via CCXML's Createcall element. CCXML also has transfer and other call manipulation features.
To solve your problem, you need to look into your platform documents and find how/if it supports outbound dialing. Depending on how TAPI is implemented on your platform, you may find that a better control mechanism.