ffmpeg 的问题
只是找到这个可爱的地方并想分享我的经历。 可能我无法正确说明我的问题，所以请提前原谅我。
我不是编码员，对编程几乎一无所知。我的力量是营销和搜索引擎优化以及项目管理。 我拥有一个用 php 和 mysql 构建的网站，并聘请服务提供商来实现自定义视频功能，使用 ffmpeg 进行动态转换。他们做到了，并且脚本在他们的服务器上运行。我的旧主机不支持 ffmpeg，我改用了 VPS。程序员也让我评估他们的服务器，但要贵得多。我是一个随和且友好的人，并且之前已经付出了代价才能看到它在我的服务器上运行 - 我知道，我的错误。
已经 15 天了，我对此表示怀疑。编码人员表示 VPS 未正确管理和配置，服务器支持人员表示所有系统和扩展都可以正常工作。
我的问题（可能是愚蠢的）如何理解谁在骗我？
提前致谢。
Just find this lovely place and would like to share my experience.
Probably I will not be able to specify my questions correctly so please forgive me in advance.
I am not a coder and don't understand almost nothing from programming. My power is marketing and seo, and project management.
I own a web site build in php and mysql and hired service provider to implement custom video feature using ffmpeg to convert it on the fly. They did it and the script worked on their server. My old host didn't supported ffmpeg and I switched to VPS. Coders offered me to evaluate their server as well, but much more expensive. I am easy going and friendly person and have paid the price before to see this working on my server - I know, my mistake.
And so 15 days already I am in doubt. Coders says that VPS is not managed and configured properly, server support says that all systems and extensions work correctly.
My question (may take is stupid) how to understand who lies me?
Thanks in advance.
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编码人员应该带来一些证据，例如错误日志或故障，以表明服务器配置不正确。如果您可以看到错误日志中的条目 X 表明服务器配置错误，您就知道其中的谎言了。如果他们不能给你带来任何证明，他们可能会对你撒谎。不过这个问题很难回答
Coders should bring some provements like errorlogs or failures to show that the server is not configuered properly. If you can see that entry X in the errorlogs turns out that the server is misconfigured, you know how lies to you. If they cannot bring you any provements, they might lie to you. Nevertheless hard to answer this question
可能他们没有铺设，但脚本可能在 php 中工作，而 ffmpeg 版本与您的 VPS 不兼容，请要求您的开发人员为您提供有关脚本测试位置的完整环境报告。
May be they are not laying but the script may work in php and ffmpeg version doesn't compatible with your VPS, ask your developers to give you full environment report about where the script had been tested.