如何使用开源错误跟踪（针对客户）？
目前，客户提出的支持请求/错误报告是通过邮件发送的。组织优先事项并掌控这一切变得越来越困难。所以我正在寻找错误跟踪（？）工具。当然，并非所有报告都是错误，有时只是功能请求或支持请求。
所以我的问题是：您推荐哪种开源错误跟踪/支持请求处理工具？我知道 Mantis 似乎是我进行更详细评估的领跑者，但我已经使用它（作为记者/贡献者）并发现 GUI 有点麻烦。另一个问题是我考虑将该工具用于不同客户的多个网站项目。
直觉上，我更愿意为所有项目只运行该工具的一个实例，以便更好地概述所有关键问题（独立于项目）。当然，客户 A 不应该能够看到客户 B 的请求（但每个客户都可以有多个报告帐户）Mantis 能够处理这个问题吗？你能推荐其他选择吗？
PS：我听说过 Jira，但我会尝试找到一个免费工具作为我的第一次尝试。
At the moment support requests / bug reports made by customers are coming in by mail. It is getting harder to organize priorities and stay at the helm of all this. So I am looking for bugtracking(?) tools. Not all reports are bugs of course, sometimes it's just feature request or support requests.
So my question is: whicht open source bugtracker / support request handling tool do you recommend? I know Mantis which seems to be my front runner for a more elaborate evaluation, but I already worked with it (as a reporter / contributor) and found the GUI a little cumbersome. Another issue is that I thought about using the tool for multiple website projects of different customers.
Intuitively I would prefer to run only one instance of the tool for all projects to have a better overview of all critical issues (independently of the project). Of course customer A should not be able to see customer Bs request (but every customer can have multiple reporting accounts) Is Mantis able to handle that? Can you recommend any other alternatives?
P.S.: I heard about Jira, but I will try to find a free tool for my first try.
如果你对这篇内容有疑问，欢迎到本站社区发帖提问 参与讨论，获取更多帮助，或者扫码二维码加入 Web 技术交流群。
绑定邮箱获取回复消息
由于您还没有绑定你的真实邮箱，如果其他用户或者作者回复了您的评论，将不能在第一时间通知您！
发布评论
评论（2）
可以通过 Mantis 使用电子邮件，以便您可以将传入的电子邮件（直接或通过转发）接收到 Mantis。
然后您就可以在 Mantis 中拥有工作流程，f.ex。有传入项目和客户项目，您可以使用密件抄送 Mantis 和包含问题编号的主题发送电子邮件（我使用 [1234] 作为模式）。
我没有太多使用其他问题跟踪器，但我对定制 Mantis 的体验在处理不同类型的问题和使用电子邮件方面表现良好。
It's possible to use email with Mantis, so that you can get incoming email (directly or by forwarding) to Mantis.
Then you can have a workflow in Mantis, f.ex. have an incoming project and customer projects, and you can send email with bcc Mantis and subject containing issue number (I use [1234] as a pattern).
I haven't used other issue trackers as much, but my experience with a customized Mantis is good regarding different kinds of issues and using with email.
既然你转向了开源，我会说安装一个项目管理平台，如 Launchpad、redmine...等，然后为每个客户创建一个项目（当然，你可以只为一个客户拥有多个帐户）。这些平台中的错误跟踪器可以充当支持请求服务。
我会选择 Launchpad，因为它还具有 Q/A 功能和蓝图，而且外观漂亮且非常用户友好。而且在 Ubuntu 服务器上安装起来也非常简单。
亲切的问候
Since you're turned to Open source, I'd say install a project management platform like Launchpad, redmine... etc and then create a project for each of your clients (of course you can have multiple accounts for only one client). The bug tracker in these platforms can serve as a support request service.
I'd go for Launchpad because it also has the Q/A feature and blueprints, and is also nice looking and very very user-friendly. And also damn easy to install on a Ubuntu Server.
Kind regards