是否有一个票务系统也可以进行项目管理？
我们希望推出一个具有项目管理功能的票务系统。我们目前正在使用 Trac，但我们发现它确实很难配置，而且对工作流程的支持也很弱。理想情况下，我们希望系统具有：
- 支持工作流的票证系统
- 与 Windows 的 Active Directory 良好集成以进行用户管理
- 与我们的源管理 (SVN) 良好集成
- 具有项目管理功能和报告。至少是某种甘特图。
- 项目经理需要能够选择门票和功能以进入某个里程碑/冲刺
- 该系统的界面需要可以从任何平台（Windows、Mac 等）访问。
我们应该使用什么系统？你有什么经历？我们正在研究一些示例，例如 Jira、FogBugz、TFS、Jass 等。数量太多，正在寻求推荐。
我们是一家商业商店，所以成本不是问题。
Were looking to roll out a ticket system that also has project management capability. We're currently using Trac but we find that it's really difficult to config and also has very weak support with workflows. Ideally we want a system that has:
- A ticket system that supports workflow
- Integrates well with window's Active Directory for user management
- Has good integration with our source management (SVN)
- Has project management functions and reporting. At the very least some sort of Gantt chart.
- Project manager needs to be able to pick tickets and features to go into a certain milestone/sprint
- The interface to this system needs to be accessible from any platform (windows, mac etc).
What system should we use? What are your experiences? We are looking at a few examples like Jira, FogBugz, TFS, Jass, etc etc. There's just too many, looking for recommendations.
We are a commercial shop so cost is not an issue.
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就我个人而言，我发现 Atlassian 产品价格实惠、功能强大且支持良好，因此我选择了 JIRA 当我过去研究票务系统时。它与 AD 和 SVN 很好地集成，我在设置时没有遇到任何问题。
我选择 JIRA 的原因之一是它的报告功能，它提供了每个项目的问题数量和进度的详细分类，甚至允许您使用类似 sql 的语法根据需要进行自定义。
它是基于网络的，所以任何平台都不是问题。
我没有将它用于项目管理，但他们有一个可靠的插件社区，快速的谷歌搜索会发现一些甘特图插件，例如 甘特图连接器。
Personally I find the Atlassian products to be affordable, robust, and well supported, so I went with JIRA when I was looking at ticketing systems in the past. It integrates nicely with AD and SVN which I had no trouble setting up.
One of the reasons I picked JIRA was the reporting functionality which gave great breakdowns of number of issues and progress on each project, and even let you use sql-like syntax to customize as needed.
It's web based, so any platform is not an issue.
I did not use it for project management, but they have a solid plugin community and a quick google search turns up a few gantt plugins such as Gantt Connector.
我认为 Redmine （开源，GPL）是一个不错的选择。
以下是Redmine 的一些主要功能（来自网站）。
我还注意到：
I think Redmine (opensource, GPL) is a nice alternative.
Below are some of the main features of Redmine (from the site).
I'd also note:
我同意 Redmine 的建议 - 与其他开源/免费竞争产品相比，它具有出色的功能，尽管在我看来它仍然是一个相对不成熟和未经打磨的产品。
如果您拥有自己的服务器或高端 VPS，有人致力于 IT/管理工作并且不介意花钱，我认为 Atlassian 工具套件（Jira 等）在功能、可用性方面是不错的选择和定制。
I agree with the Redmine suggestion - it's got great functionality compared to the rest of the open-source/free competition, although in my opinion its still a relatively immature and unpolished product.
If you have your own servers or high end VPS, somebody dedicated to IT/admin stuff and don't mind paying the money, I think the Atlassian suite of tools (Jira etc.) are the way to go in terms of features, usability and customization.
您可以将我最喜欢的添加到您的候选列表中：CounterSoft 的 Gemini。
它基于 .NET，只需要 Windows IIS/SQL Server，可在所有浏览器上运行（甚至对于我们的某些客户运行 IE6，这让 MAC 男孩很高兴！）。
尚无 AD 支持，但具有相当灵活的功能来帮助您进行设置，以便您快速获得用户采用。我的意思是，定义你的屏幕，调整你的屏幕标签、工作流程、每个项目的元数据、嵌套版本（用于你的冲刺等）。
有趣的是，它真正对我们产生影响的一件事是内联编辑：查看问题列表时进行适当编辑，使日常会议等工作变得更容易。报告是基本的，但我们加入了自己的自定义报告（通过创建简单的 ASP.NET 用户控件）。
我们将它与 SVN 一起使用，效果还不错，但现在切换到 TFS 源代码管理，Gemini 仍然可以很好地使用它。
You can add my favourite to your short-list: Gemini by CounterSoft.
It's .NET based and just requires Windows IIS/SQL Server, works on all browsers (even for some our client's running IE6 and keeps the MAC boys happy!).
Doesn't have AD support yet, but has fairly flexible capabilities to help you set it up so you get quickly user adoption. By this I mean, define your screens, tweak your on-screen labels, workflows, per-project metadata, nested versions (for your sprints, etc.).
Funnily enough, one thing that it has that really makes a difference to us is inline editing: editing in place when viewing lists of issues, makes things easier when running daily meetings, etc. Reporting is basic, but we dropped in our own custom reports (by creating simple ASP.NET User Controls).
We used it with SVN and it's OK but now switched to TFS Source Control and Gemini still works well with it.
请尝试一下 BootStrapToday，它正好适合您的阅读。 和 GIT 支持、与其他软件集成、甘特图等所有功能。该工具的两个非常独特的功能是：
1) 自动化：
2) 智能：
配备了票务、跟踪、项目管理、 SVN 要详细了解这些功能，请访问 www.bootstraptoday.com
我已经在我的办公室尝试过这个工具，并且在我们的场所进行协作变得更加容易。
BootStrapToday 也可以作为本地设置以及基于云的设置提供。
Please try BootStrapToday, it is just fit for your perusal. Equipped with all the features of Ticketing, Tracking, Project Management, SVN and GIT support, Integration with other softwares, Gantt charts, apart from these.. the Two very unique features of this tool are:
1) Automation :
2) Intelligence:
To gain insights of these features in detail do visit www.bootstraptoday.com
I have tried this tool at my office and the collaboration has become much more easier at our premises.
BootStrapToday is also available as On-Premise set up as well cloud based.