网络代理工作流程的问题跟踪器
我们正在考虑为我们的网络机构实施问题跟踪器。问题是，大多数问题跟踪器似乎都围绕着问题是错误的假设，而在网络代理环境中，许多问题（请求，或任何你想称呼它们的东西）都与对问题的更改和添加有关。当前网站。
在我看来，许多问题跟踪器都假设您正在开发一个主要软件项目，并使用该项目作为跟踪器的焦点。对于网络机构来说，一个好的问题跟踪器应该将每个单独的客户及其问题置于系统的核心，使他们可以轻松地跟踪和报告问题。
有谁知道网络代理工作流程的好问题跟踪器？其他人用什么？
We're looking into implementing an issue tracker for our web agency. The problem is that most issue trackers seem to revolve around the assumption that an issue is a bug, whereas in a web agency environment, a lot of the issues (request, or whatever you want to call them) are about changes and additions to a current web site.
It also seems to me that a lot of issue trackers assume that you're working on one main software project, and uses that project as the focus of the tracker. A good issue tracker for a web agency would be one which puts each separate client and their issues at the heart of the system, making it easy for them to track and report issues.
Does anyone know of a good issue tracker for the web agency workflow? What are other people using?
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根据我的经验，问题跟踪器与组织的工作流程紧密结合，在一个地方有效的方法可能在另一个地方完全不适合。也就是说，basecamp 适合你吗？
In my experience, issue trackers are so closely coupled to the workflow of the organisation that what works in one place may be a complete misfit in another. That said, could basecamp work for you?
我们使用的 Gemini 非常灵活，能够在项目级别建立工作流程。
但双子座真正帮助我们的是跨项目观点。您可以非常良好地查看所有项目中的工作。
We are using Gemini very flexible with the ability to have workflow at the project level.
But where Gemini really helps us is the cross project views. You can view your work across all projects with really good fitering.
您是否看过 fixx ？显然，作为 fixx 的开发人员，我想要插入它，但我从第一手经验中知道，我们的很多客户都是在面向服务的环境中工作的网络机构，需要跟踪的不仅仅是“软件开发”项目。
使用fixx，您可以定义自定义问题类型（例如“更改请求”或“复制更改”）并跟踪该类型的工作。
不幸的是，fixx 仍然受到“以项目为中心”的观点的影响，但我们的许多客户通过为每个客户/网站定义一个项目来解决这个问题。因此，如果您在 stackoverflow.com 上进行 Web/维护，您将有一个名为“stackoverflow.com 维护”的项目，并将将该公司的所有用户分配给该特定项目。从那里，使用通知和过滤器，客户可以很容易地跟踪他们特定问题的进展。
Have you had a look at fixx at all? Obviously, being the developer of fixx, I will want to plug it but I know from first-hand experience that a lot of our customers are web agencies who work in a service-oriented environment and need to track more than just "software development" projects.
With fixx, you can define custom issue types (for example "change request" or "Copy changes") and track work against that type.
Unfortunately, fixx still does suffer from the "project-centric" view but a lot of our customers work around this by defining a project per client/website. So, if you were doing web/maintenance on stackoverflow.com, you would have a project called "stackoverflow.com maintenance" and would assign all your users from that company to that specific project. From there, using notifications and filters, it would be very easy for clients to keep track of progress on their specific issues.
FogBugz – 默认情况下很简单，但可扩展；它有一个集成的 wiki、图表、标签，您甚至可以将它连接到您的源代码控制系统（他们还提供自己的集成源代码控制系统，Kiln，这对于 FogBugz 来说非常神奇）。
FogBugz – it's simple by default, but extensible; it's got an integrated wiki, charts, tags, and you can even tie it to your source-control system (and they also offer their own integrated source control system, Kiln, which is pretty amazing with FogBugz).
您是否使用其他应用程序来管理企业的其余运营？
我问是因为WORKetc有很棒的问题跟踪软件，并且该软件与业务管理的其他方面相结合，可以简化管理流程。因此，您不仅可以在一个地方管理所有支持查询和响应，还可以管理您的项目、财务和联系人。最重要的是，它允许您为整个公司使用一个中央联系库，同时允许您在处理支持查询、项目、发票等时参考该联系信息（以及潜在客户信息）。WORKetc
的支持系统围绕电子邮件集成和简单的票证系统（以及优先级），并直接与项目、联系人和系统的其他方面集成，以便您可以在响应和管理票证时节省时间。
Are you using other applications to manage the rest of your business' operations?
I ask because WORKetc has great issue tracking software, and this software is combined with other aspects of business management which can simplify the management process. So not only could you manage all support inquiries and responses in one place, but also your projects, finances, and contacts. Most importantly, it would allow you to use one central contact base for your entire company, while allowing you to reference that contact information (as well as lead information) while working on support inquiries, projects, invoices, etc.
WORKetc's support system works around email integration and simple ticket system (as well as prioritizing) and directly integrates with projects, contacts, and other aspects of the system so that you can save time while responding and managing tickets.
我认为特别是对于网络机构的用例，它并不是真正的错误，而是主要是（视觉）反馈，并且所有这些都发生在网络上，视觉反馈工具可能就是您正在寻找的东西。大多数这些工具都会创建网页的屏幕截图并包含给定的反馈。
其中一些还具有某种仪表板，您可以在其中进一步讨论，或者与 Basecamp 等其他工具集成（有些两者兼而有之）。
这是来自粉碎的文章杂志，其中描述了其中的很多内容，例如：TrackDuck、BugMuncher。该文章没有提到的另一个很棒的工具，可能是因为该文章有点过时，是 Usersnap – 这个甚至包括浏览器扩展。
I think especially for the use case of a web-agency, where it's not really about bugs, but mostly (visual) feedback and all of it happens on the web, a visual feedback tool might be the thing you're looking for. Most of these tools will create a screenshot of the webpage and include the given feedback on it.
Some of them also have some kind of dashboard where you can discuss further, or have integrations to other tools like Basecamp (and some them do both).
Here's an article from smashing magazine, which describes a lot of them, e.g.: TrackDuck, BugMuncher. Another great tool the article doesn't mention, maybe because the article is a bit dated, is Usersnap – this one even includes browser extensions.