如何使用 API 通过电子邮件邀请用户加入 Lync 2010 聊天会话?

发布于 2024-10-06 16:33:22 字数 296 浏览 11 评论 0原文

我们在办公室使用 Lync 2010 服务器。我想创建一个面向客户的网站,允许客户通过这个平台与我们的支持代表聊天。理想情况下,我希望客户只看到默认的基于 Web 的通信界面。

当您在 Lync(以前称为 Office Communicator)中进行聊天时,您可以通过电子邮件邀请某人聊天。这会向用户发送一个链接,以使用网络版本加入聊天。我想在我的网页上模拟该功能。

Communicator AJAX API 看起来很有前途,但所有示例都是为了构建您自己的自定义界面等。我只想将我们的网站链接到网络访问版本。

有什么想法吗?

We are using Lync 2010 server in the office. I would like to create a customer facing website that allows clients to chat to our support reps over this platform. Ideally, I would like the customer to just see the default web based interface for communicator.

When you have a chat going in Lync (Formerly office Communicator), you can invite someone to chat by email. That sends the user a link to join in the chat using the web version. I want to emulate that functionality on my webpage.

It looks like the Communicator AJAX API is promising, but all examples are for building your own custom interface and everything. I just want to link our site to the web access version.

Any ideas?

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隱形的亼 2024-10-13 16:33:22

Communicator AJAX API 已不再存在,因此推荐的方法是使用 UCMA 3.0 用于构建中间层机器人来处理网络聊天。

在最简单的形式中,机器人可以通过 WCF 公开一个方法(例如 StartChat),然后可以从您的网页调用该方法。在收到对该方法的调用后,机器人可以开始一个新会议,并邀请支持代表参加。

创建会议后,您可以将会议的 URL(与电子邮件邀请中使用的 URL 相同)返回到网页。然后,网页将在该 URL 处打开一个新窗口,这将启动 Silverlight 客户端。

实际上,您可能还想添加一些额外的功能,例如

  • 允许支持代表登录机器人以表明他们愿意接听外部电话
  • 聚合已登录的支持代表的存在,以显示可用性网站用户
  • 将呼叫专门路由到登录的支持代表,并为他们提供接受呼叫的方式

codeplex项目将是一个很好的起点。

The Communicator AJAX API is no longer around, so the recommended way to do this would be to use UCMA 3.0 to build a middle-tier bot to handle the web chat.

In it's simplest form, the bot could expose a method (e.g. StartChat) via WCF, which could then be called from your web page. On receiving a call to that method, the bot could then start a new conference, and invite the support rep to it.

Once the conference is created, you could then return the URL of the conference (the same one that's used in the email invitation) to the web page. The web page would then open a new window at that URL, which would kick-start the Silverlight client.

In reality, you would probably also want to add a few extra features, such as

  • Allowing support reps to log-on to the bot to signal their willingness to take external calls
  • Aggregating the presence of the logged-on support reps, to display availability to the web site user
  • Route the call specifically to the logged-on support reps, and provide a way for them to accept the call

This codeplex project would be a great starting point.

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