I wouldn't. A CRM (whilst some of them have task tracking and even software bug tracking built is) is not, (generally), developer or product centric, but customer centric.
I would suggest you look at something like JIRA for bug/improvement/dev work tracking. Depending on the size of your team you can get started for US$10.
In terms of customer facing support, if you need to allow customers to directly create issues, JIRA might get a bit expensive. If so you could consider GetSatisfation which allows you to provide front end support and includes integration with JIRA for your internal tracking/dev work.
Using get satisfaction (or an equivalent) can also help you crowd source your product's support process, potentially reducing your on-costs.
CRM is very customizable, and can do pretty much whatever you want it to do. We use it a ton internally... our development items are created, bugs are tracked against those, client cases are opened there, and we track those against bugs and items as well. We've got some initial work done on linking up our source control to it as well, so we can pinpoint the commits that a particular item involved.
You'll certainly need to customize it to get it to work the way you want... that may involve as little as adding some entities and fields, or as involved as writing custom ASPX pages, plugins, and workflows. I'd say if you're looking to leverage other Dynamics CRM functionality in the future, it's worth a look. If you're looking for a bug tracking system to just buy and start using, it may not be for you.
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我不会。 CRM（虽然其中一些具有任务跟踪功能，甚至内置了软件错误跟踪功能）（通常）不是以开发人员或产品为中心，而是以客户为中心。
我建议你看看JIRA之类的东西来跟踪错误/改进/开发工作。根据您团队的规模，您只需 10 美元即可开始。
在面向客户的支持方面，如果您需要允许客户直接创建问题，JIRA 可能会有点贵。如果是这样，您可以考虑 GetSatisfation，它允许您提供前端支持，并包括与 JIRA 集成以进行内部跟踪/开发工作。
使用“获得满意”（或类似的方法）还可以帮助您众包产品的支持流程，从而有可能降低您的间接成本。
I wouldn't. A CRM (whilst some of them have task tracking and even software bug tracking built is) is not, (generally), developer or product centric, but customer centric.
I would suggest you look at something like JIRA for bug/improvement/dev work tracking. Depending on the size of your team you can get started for US$10.
In terms of customer facing support, if you need to allow customers to directly create issues, JIRA might get a bit expensive. If so you could consider GetSatisfation which allows you to provide front end support and includes integration with JIRA for your internal tracking/dev work.
Using get satisfaction (or an equivalent) can also help you crowd source your product's support process, potentially reducing your on-costs.
CRM 是高度可定制的，几乎可以做任何您想做的事情。我们在内部大量使用它......我们的开发项目被创建，错误被跟踪，客户案例在那里打开，我们也跟踪那些错误和项目。我们还完成了一些将源代码管理链接到它的初步工作，因此我们可以查明特定项目涉及的提交。
您当然需要对其进行自定义，以使其按照您想要的方式工作...这可能只涉及添加一些实体和字段，或者涉及编写自定义 ASPX 页面、插件和工作流程。我想说，如果您希望将来利用其他 Dynamics CRM 功能，那么值得一看。如果您正在寻找一个错误跟踪系统来购买并开始使用，它可能不适合您。
CRM is very customizable, and can do pretty much whatever you want it to do. We use it a ton internally... our development items are created, bugs are tracked against those, client cases are opened there, and we track those against bugs and items as well. We've got some initial work done on linking up our source control to it as well, so we can pinpoint the commits that a particular item involved.
You'll certainly need to customize it to get it to work the way you want... that may involve as little as adding some entities and fields, or as involved as writing custom ASPX pages, plugins, and workflows. I'd say if you're looking to leverage other Dynamics CRM functionality in the future, it's worth a look. If you're looking for a bug tracking system to just buy and start using, it may not be for you.