My company uses Web Help Desk. It has a really nice interface and is really complete. One thing that you should keep in mind is that you should implement really nice printing CSS to get good looking hard copies of tickets. Your support team will love you for that :)
Record the number of complaints/suggestions made by an individual and display the total on each ticket. Frequent complainers can perhaps have a little less weight given to their complaints... frequent suggesters are obviously volunteering to implement suggestions :-)
I think you can also add the categorization mechanism to seep up the analysis. Then you be able to see how many people complained about a particular thing or how many people wish to have a particular feature.
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我的公司使用网络帮助台。它有一个非常漂亮的界面并且非常完整。您应该记住的一件事是，您应该实现非常漂亮的打印 CSS 以获得美观门票的硬拷贝。您的支持团队会因此而爱您:)
My company uses Web Help Desk. It has a really nice interface and is really complete. One thing that you should keep in mind is that you should implement really nice printing CSS to get good looking hard copies of tickets. Your support team will love you for that :)
您可以查看 google moderator 以获取建议：
http://www.google.com/moderator/
You can have a look at google moderator for ideas:
http://www.google.com/moderator/
SalesForce 怎么样？
How about SalesForce?
记录个人提出的投诉/建议的数量，并在每张票上显示总数。经常抱怨的人也许可以少考虑一下他们的抱怨……经常提出建议的人显然是自愿实施建议:-)
Record the number of complaints/suggestions made by an individual and display the total on each ticket. Frequent complainers can perhaps have a little less weight given to their complaints... frequent suggesters are obviously volunteering to implement suggestions :-)
我想你还可以添加分类机制来渗透分析。然后您就可以看到有多少人抱怨某件事或有多少人希望拥有某项功能。
I think you can also add the categorization mechanism to seep up the analysis. Then you be able to see how many people complained about a particular thing or how many people wish to have a particular feature.
您可以使用 Zendesk。 IMO，这是最好的客户服务平台。
You can use Zendesk. IMO,it's the best customer service platform.