用什么工具接收客户需求
在我的公司，我们想要使用 Scrum 生命周期，我们正在使用 Team System 2010。 Team System 非常适合管理项目开发和 Scrum 生命周期。
然而，我们正在寻找解决方案来满足客户的要求。 该工具使客户能够向我们发送他们的请求，以便我们可以为下一个冲刺进行规划。
我应该使用 TFS Web Access 吗？但哪种类型的工作项？ 我认为 TFS 一般而言（不仅是 Web Access）是为开发团队服务的，而不是为客户服务的......
有什么想法吗？
提前致谢。
In my company we want to use Scrum lifecycle, we are using Team System 2010.
Team System is great to manage projects developpment and Scrum lifecycle.
However we are looking for a solution in order to take care of customers requirements.
A tool which give the ability to customer to send us their requests so we can plan it for next sprint.
Should i use TFS Web Access ? but which type of Work Item ?
I think TFS in general (not only Web Access) is for developpment team, not for customers ...
Any idea ?
Thanks in advance.
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查看 UseResponse（PHP/MySQL，自托管）。将于 12 月发布，可购买完整源代码，在 USWebStyle（UseResponse 作者）网站上提供现场演示。
Take a look on UseResponse (PHP/MySQL, self-hosted). To be released in December, full sourcecode available on purchase, live demo available on USWebStyle (UseResponse authors) website.
如果您正在寻找非常以客户为导向的东西，那么 uservoice 或 满意？我也非常喜欢 Jira （我认为最好的问题跟踪器），但同样，它可能过于以开发人员为导向。
If you're looking for something very customer oriented, what about uservoice or getsatisfaction? I also like Jira very much (best issue tracker in my opinion) but again, it may be too developer oriented.
您可以在这里找到专门用于需求管理的工具列表：http ://www.softdevtools.com/search.php?query=requirements+management&action=results
You can find a list of tools specialized on requirements management here: http://www.softdevtools.com/search.php?query=requirements+management&action=results
我们始终让客户能够访问我们的 Scrum 工具中的项目积压工作。他们可以在那里编辑它，我们一直试图让他们成为产品负责人，通常都会成功。我认为客户没有理由不能访问团队正在处理的积压工作。
We were always giving our clients access to the project backlog in our scrum tool. They could edit it there and we were always trying to get them to become Product Owners, usually with success. I see no reason why a client should not have access to the backlog the team is working off.