At our shop, our bug tracker is accessible, because certain clients are allowed to file bugs. It really makes things easier, because the developer working on the ticket can directly solicit feedback from the client, rather than trying to get the project manager to get in touch and ask the right questions.
We had thought about doing something similar to what it sounds like you're thinking of, but never got around to implementing it.
An issue tracker behind the firewall?! So it means you won't allow users outside to submit issues, and this is actually the only difference. They could mail issues / bugs to someone inside, then ask the recipient to create that issue / bug. BTW, the issue tracker of our company is behind the firewall, we really need to control every detail, as the users may not know what the problem is. We use firewall to ensure higher security and easier management.
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在我们的商店，我们的错误跟踪器是可以访问的，因为某些客户被允许提交错误。这确实让事情变得更容易，因为处理票证的开发人员可以直接征求客户的反馈，而不是试图让项目经理联系并提出正确的问题。
我们曾考虑过做一些类似于您正在考虑的事情，但从未抽出时间来实施。
At our shop, our bug tracker is accessible, because certain clients are allowed to file bugs. It really makes things easier, because the developer working on the ticket can directly solicit feedback from the client, rather than trying to get the project manager to get in touch and ask the right questions.
We had thought about doing something similar to what it sounds like you're thinking of, but never got around to implementing it.
是的，我们的是。我们把它放在那里，部分是为了安全，部分是因为没有必要将其公开给全世界。
Yes, ours is. We have it there partly for security and partly because there was no need to have it public to the world.
防火墙后面的问题跟踪器？！所以这意味着你不允许外部用户提交问题，这实际上是唯一的区别。
他们可以将问题/错误邮寄给内部人员，然后要求收件人创建该问题/错误。
顺便说一句，我们公司的问题跟踪器位于防火墙后面，我们确实需要控制每个细节，因为用户可能不知道问题是什么。我们使用防火墙来确保更高的安全性和更轻松的管理。
An issue tracker behind the firewall?! So it means you won't allow users outside to submit issues, and this is actually the only difference.
They could mail issues / bugs to someone inside, then ask the recipient to create that issue / bug.
BTW, the issue tracker of our company is behind the firewall, we really need to control every detail, as the users may not know what the problem is. We use firewall to ensure higher security and easier management.