如何划分面向外的 Bugzilla？
我们是一家拥有约 65 名客户的 ISV。 当他们致电提出支持问题时，我们会将其记录在我们的内部 Bugzilla 实例中（每个客户站点都有一些经过专门培训的超级用户，我们允许他们拨打电话）。
我们正在考虑通过互联网提供此 Bugzilla 实例，以便客户可以记录他们自己的问题并跟踪他们的进度。 但是，我们不希望任何客户看到其他客户的问题，尤其是因为每个问题都可能包含商业敏感信息。
据我所知，Bugzilla 使用“产品”和“组”控制错误可见性。 在我们的例子中，我们必须分别设置 60 多个，这将使我们的 Bugzilla 使用和管理（例如搜索和报告）严重复杂化。
是否有其他方法可以提供对 Bugzilla 的分区访问？ 其他问题跟踪系统是否具有解决此问题的功能？
We're an ISV with ~65 customers. When they call with a support issue, we log it in our internal Bugzilla instance (there is a handful of specially trained super-users at each customer site from whom we allow calls).
We're considering making this Bugzilla instance available via the Internet so that customers can log their own issues and track their progress. However, we do not want any customer to see another customer's issues, not least because each issue can contain commercially sensitive information.
As far as I can tell, Bugzilla controls bug visibility using "Products" and "Groups". In our case, we'd have to set up over 60 of each, which would seriously complicate our usage and administration of Bugzilla (e.g. searching and reporting).
Is there another way to provide compartmentalised access to Bugzilla? Do any other issue-tracking systems have features that solve this problem?
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一旦错误被限制在一个组中，只有某些人可以看到它，您可以选择使错误对（a）错误报告者和/或（b）抄送列表中的任何人可见，无论他们是否是该组的一部分。 事实上，我认为这是默认的。
您可以创建一个内部组，您的所有员工都是该组的成员，但所有客户都不是该组的成员。 只有该组的成员才能访问该错误。 如果您想授予客户访问该错误的权限，请将其添加到 CC 列表中。 如果错误输入不需要群组成员资格，则客户将能够输入错误，并且由于他们是报告者，因此将自动具有查看权限。
（目前我面前没有安装 Bugzilla，所以我只是凭空做这件事。）
Once a bug has been restricted to a group, where only certain people can see it, you have the option of making the bug visible to (a) the bug reporter and/or (b) anyone on the CC list, regardless of whether they are part of the group. In fact, I think that's the default.
You could create an Internal group, which all your staff are members of and all your customers are not. Only members of that group can access the bug. If you want to grant a customer access to that bug, add them to the CC list. If membership to the group is not required for bug entry, customers will be able to enter bugs and, since they are the reporters, will automatically have view access.
(I don't have a Bugzilla installation in front of me at the moment, so I'm just doing this off the top of my head.)