有人知道 trac 的插件(或服务)电子邮件自动回复吗?

发布于 2024-07-14 00:59:18 字数 812 浏览 4 评论 0原文

埃里克·威利斯对此问题的回应:

https://stackoverflow.com/questions/ 563041/receive-emails-in-a-net-service-c

促使我开始考虑创建一个通用目的(最初仅用于 trac)自动回复器和问题创建者,它监听一些“支持”电子邮件帐户,创建问题跟踪器中的问题,并使用问题 ID 响应客户端。 (我喜欢fogbugz的实现,但我还有其他项目无法负担许可证)

我正在考虑开源这个,所以请让我知道是否还有其他的工作/项目。

目标是使这个通用能够使用许多不同的输入(现在是 pop email)和许多不同的问题跟踪器(现在是 trac)

我也认为让它像 bugzilla 和其他人一样发出“呜呜声” (针对开放分配任务的每周/定期电子邮件)-或者也许这只是共享代码的另一项服务......

所以,我认为问题是:有人知道现有的开源项目吗? 如果没有,我想我会开始一个。 我可能会在 .NET/Mono 中执行此操作,但我不确定作为服务运行的含义是什么,以及这对于非 Win32 操作系统意味着什么......

我怀疑最大的问题将是:

  • 垃圾邮件以及如何/在哪里处理
  • 外发电子邮件集成 - 从支持人员发送给客户的电子邮件并与问题集成(CC 字段有效,但并不理想)
  • 将电子邮件解析到支持地址,以便仅添加新信息而不是现有信息 - 特别是当电子邮件是与问题/回答混合在一起...

Eric Willis' response to this question:

https://stackoverflow.com/questions/563041/receive-emails-in-a-net-service-c

prompted me to start thinking of creating a general purpose (initially for trac only) autoresponder and issue creator that listens to some "support" email account, creates an issue in your issue tracker and responds to the client with the issue id. (I like fogbugz implementation but I have other projects that can't afford the license)

I am thinking of open sourcing this, so please let me know if there is another effort/project.

The goal is to make this generic to be able to use a number of different inputs (pop email for now) and a number of different issue trackers (trac for now)

I also think having it do the "whine" like bugzilla and others have (weekly/periodic emails for open assigned tasks) - or perhaps that is just another service that shares code...

So, I think the question is: does anyone know of an existing open source project? If not I think i will start one. I might do it in .NET/Mono, but I am not sure what the implications are for that for running as a service and what that means for non Win32 OS...

I suspect the biggest issues will be:

  • spam and how/where to handle that
  • outgoing email integration - email from your support to client and integrating with issue (CC field works, but is not ideal)
  • Parsing emails to the support address so as to only add the new information and not the existing - particularly when email is mixed with question/response...

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翻身的咸鱼 2024-07-21 00:59:18

它已经存在于 trac 中。 它叫做 email2trac

我刚刚查看了来自 email2trac 的票证电子邮件,票证号码是在主题行中。

It already exists for trac. It's called email2trac

I just looked at my ticket e-mails from email2trac and the ticket number is in the subject line.

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