您的软件产品论坛中应该包含哪些内容，以便客户能够最大限度地利用它？
我的公司正计划为我们的软件产品建立一个论坛，客户可以参考该论坛来了解一般常见问题解答、问题等。
现在我们计划有：-
- 用户手册。
- 应用程序不同部分的最佳实践
- 常见问题。
- 用户可以与开发团队讨论问题的论坛。
还有其他想法吗？
编辑：-
- 我们有论坛的 RSS 和电子邮件通知订阅。
My company is planning to start a forum for our software product which the clients can refer for general FAQ's, problems etc.
Right now we are planning to have:-
- User manuals.
- Best practices for different section's of the application
- Frequently faced problems.
- Forum where user can discuss issues with development team.
Any other ideas?
Edit:-
- We have RSS and E-mail notification subscription to the forum.
如果你对这篇内容有疑问，欢迎到本站社区发帖提问 参与讨论，获取更多帮助，或者扫码二维码加入 Web 技术交流群。
绑定邮箱获取回复消息
由于您还没有绑定你的真实邮箱，如果其他用户或者作者回复了您的评论，将不能在第一时间通知您！
发布评论
评论（3）
我不知道这是否是“问题跟踪器”的委婉说法，但如果不是，请确保您提供一种供人们提交错误/功能/增强报告并跟踪它们完成的方法。 没有什么比无法提交错误报告或能够提交错误报告但只能陷入黑洞更糟糕的了。
沟通是关键。
I don't know if this is a euphemism for "issue tracker" but if not, make sure you include a way for people to submit bug/feature/enhancement reports and track them to completion. Nothing is worse than not being able to submit a bug report or being able to submit a bug report but only into a black hole.
Communication is key.
如果您按照凯文的建议添加问题跟踪器，那么您的列表对我来说似乎相当不错。
我还建议你一开始不要使用太多需要你方（例如你的开发人员）交互的不同服务 - 我已经看到（太多）许多好的举措仅仅因为公司中没有人有足够的时间而消亡例如定期回答论坛问题。
就你而言，我想“最佳实践”、“常见问题”和论坛都会消耗你的开发团队的定期时间，如果你想让它们保持活力和最新状态，特别是在开始的时候。 因此，我不会在一开始就添加更多服务，但要确保这些服务正确无误（如果您发现用户需要它们，您可以在以后添加更多服务:-)。
If you add an issue tracker as suggested by Kevin, your list seems pretty ok to me.
I'd also suggest that you do not start out with too many different services that require interaction from your side (e.g. your developers) at first - I've seen (too) many good initiatives die simply because nobody in the company had enough time e.g. for regular answering of the forum questions.
In your case, I guess "best practices", "frequent problems" and the forum will all consume regular time from your dev team if you want to keep them alive and up-to-date, especially in the beginning. So I would not add more services at the beginning but make sure to get these right (and you can always add more services later on if you find that the users need them :-).
你。
表明您关心您的客户。
创建热情的用户博客中提供了许多有用的提示。
You.
Show that you care about your customers.
Many useful tips at Creating passionate users blog.