Microsoft CRM 中的故障单
我正在为我的大学定制 Microsoft Dynamics CRM (4.0) 系统作为论文。 我的老师想知道是否可以在 CRM 中实施票务系统，以便用户（而不是客户）可以生成故障单。 例如，如果他们的计算机无法正常工作。 我浏览了互联网，找到了一些可以处理票务的软件，但我不明白这是否可以集成到 CRM 中，
有人可以帮助我吗？
谢谢
I'm working on customizing a Microsoft Dynamics CRM (4.0) system for my university as a thesis.
My teacher would like to know if it is possible to implement a ticketing system in the CRM so that the users (not the clients) could generate a trouble ticket. For example if their computer doesn't work properly.
I had a look around the internet and found some software that would handle the ticketing but I couldn't understand if this can be integrated in the CRM
Can anyone help me?
Thanks
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CRM 包含构建工单业务对象、让用户创建新工单、将工单分配给开发人员或工作支持技术以及在工作完成时解决工单（带注释）所需的所有功能。 不需要外部软件。
CRM contains all the functionality you would need to build a ticket business object and have the user create a new ticket, assign the ticket to a developer or support tech for work, and resolve the ticket (with notes) when the work has been completed. External software would not be required.