Question

答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，应当花 10 万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。

面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？

Q:Describe a time in your work experience when theexisting process didn't work,and what you did about it.

A:The orderentry system at the telecommunications company where I worked was a mess.Orders weren't being processed properlyor in a timely manner.I did a work flow analysis to identify the bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new systemHe reluctantly agreed,but with the caveat that This had better save us money. After one year,the project had paid for the investment twofold.