Question

答：我凭顾客的反映来衡量。顾客打电话向我推荐新客户时，我知道他们觉得与我合作愉快。但我认为拉住老客户比赢得新客户更令我感到满足。人们有尝试新公司的趋向，因为那类新公司拥有良好的声誉或产品，但顾客再次光顾是出于他们信任已建立起的合作关系。

你要依据什么样的结果或证据评估工作的成功？哪类反馈或奖赏制度对你重要？面试官想证实这些要求能在工作中得到满足。

Q:How do you measure the success of your work?

A:I measure reactions of customers.When my customers call me with a referral,I know theyre happy.And I have to say that repeat business to me is more satisfying than winning a new account.People have a tendency to try a new company because of that companys reputation or product,but they come back because of the relationship theyve learned to trust.