Question

答：我想起因为我们曾因没有迅速答复顾客而令他失望。假期中我们的生产能力满足不了客户提出的发送全部定货的要求。最后那位客户要求打折。我觉得我方应该先提出给予折扣，不应等顾客提出。如果我方先提出的话，这件事处理得会好一些。

这个问题集中在应试者的素质水平上。描述你从一个处理不好的问题中看到长期隐患的情形。你有没有采取措施来处理这个问题？

Q:Describe a time when a problem wasnt resolved to your satisfaction.

A:I thought once that wed let a customer down by not responding quickly enough to resolve a problem;our production capacity wasnt sufficient to deliver the customers complete order during the holiday season.That customer ended up asking for a discount,and I thought we should have offered the discount first,without waiting to be asked.The sense of goodwill would have been stronger.