Question

答：以往，我们一批一批地向顾客发传真件，有时每小时多达 10 份。所以有的客户对此感到不满。我设置了客户自助服务的租赁传真机系统，这让职员有更多时间处理传入的文件、保存信息，直到他们能亲自找到特定的顾客。

告诉面试官你在工作环境中或其他机构中所战胜的难题。面对困难你如何克服或智胜？

结果如何？什么促使你着手处理问题？

Q:Have you ever resolved a longstanding problem?

A:We used to batch our guests personal faxes sometimes as many as ten outgoing fax requests per hourto put less strain on our administrative staff.We had guests who werent happy about that.I arranged a lease deal on an outgoing fax machine for guest selfserve access.This freed up more time for staff,and they were able to maintain control of incoming axes,protecting incoming information until they could locate the appropriate guest in person.